Brokering an outsourcing deal

We managed both sides of an outsourcing deal in the retirements industry.

The Challenge

Our client was a leading provider of specialist retirement products and was looking to outsource administrative and support services, allowing them to focus on new product design and marketing.

The outsource services provider, already a significant third party service provider in the payments market, wanted to extend their offering to include administration services for the life and pensions industry.

This deal provided the opportunity for market entry and supported growth. 

Our Approach

We designed, mobilised and managed a detailed programme spanning five work streams - contractual negotiation; operational transition; systems, data & infrastructure; people & payroll; and shared services.

We provided subject experts to bolster the team at different stages and worked closely with leaders of both organisations to ensure clarity and delivery of mutual benefits.

We challenged the programme team to ensure pragmatic decisions and we quality assured all programme delivery.

Over 100 people were transferred to a new office. We designed, purchased, configured and tested a cloud-based infrastructure for provision of IT services. And we ensured a smooth transfer of new business and administration. 

The Outcome

The outsourcing transition was completed in just nine months from the point both parties officially committed.

The outsourcing client, whilst overseeing the key aspects of this engagement, is in the process of designing and launching their next waves of specialist products to this active sector of the market.

The outsource services provider now has a reference client and is actively seeking expansion in this market utilising the infrastructure built for this deal.