Improving the resilience of our client’s payment systems

We identified our client’s biggest risks to reliability and worked up a prioritised plan of how to tackle them.

The Challenge

Following a number of high profile issues with its payment systems, our client was looking for support to improve their reliability.

They had previously engaged a consultancy to identify risks and was now looking for support to deliver a short, sharp project to turn this initial analysis into an agreed plan, prior to handing over to the client for delivery.

Our Approach

We started by systematically assessing the risks and ensuring clear agreement on how they should each be treated.

We mentored a team from within the client’s business to analyse the risks and ensure each was supported by tangible evidence on which solid conclusions, prioritisations and decisions could be made.

Next, we prioritised the rectification actions ensuring the biggest risks were addressed first. Again, we made sure to get businesswide sign off on all approaches.

We could then mobilise the programme of work and set up ongoing governance to ensure the rectification of risks was constantly reviewed and managed.

The Outcome

The client is on the path towards a more reliable customer offering, by implementing solutions to tackle their biggest risks.

They also have a governance framework to ensure they remain focused on assessment of risks. 

Client Testimonial

PEN Partnership was brought into the organisation on a recommendation, and they have not disappointed.  The way that PEN created and organised a team around the problem, maintained laser-like focus on the objective, and managed a broad range of senior stakeholders was outstanding.  PEN took a complex problem and through structure, discipline and good humour managed it effortlessly.