Austen Hancock

Associate Partner austen.hancock@penpartnership.com +44 (0)7711 168 711

A management consultant with significant experience of leading and delivering change projects to clients in the UK financial services sector.

Austen Hancock - Associate Partner --  image

Over 10 years consulting experience in financial services including retail banking, investment management and life insurance. Projects have included defining, implementing and changing operating models; developing and enhancing product and customer propositions; and outsourcing arrangements and operational risk & regulatory controls.

Career highlights

  • For an asset management company set up and delivered the project plan and controls for a merger, post-deal transitioned to lead a number of workstreams required to deliver post-merger integration.
  • For an insurer led a team to define the target operating model resulting from a £150m cost reduction programme.
  • For a bank led multiple workstreams of a large programme to meet an industry security standard for card data protection.
  • For an asset manager reviewed the strategic options for outsourcing a core business function which led to running a supplier selection process.
  • Defining the product and customer proposition, and business requirements for a building society wanting to enter the business banking market.
  • Leading a team to design the day one operating model for the merger of two banks.
  • At a building society leading a team to design and roll out a root cause analysis framework for complaint handling.

PEN point of view

My expertise is tackling complex problems and coming up with the right answer for the companies I work with. What excites me is exceeding a client's expectations through identifying and delivering practical, long-lasting solutions.