Ben DonaghueManagement Consultant email@example.com +44(0)7981 254 242
A practical consultant with skills in developing customer strategies, defining new experiences, improving operations and managing complex change.
Ben loves helping organisations to improve their performance by putting their customers at the centre of what they do.
He is a CCXP-qualified consultant and has skills in defining customer strategies, developing new experiences, improving operations and measuring the impact of change.
He works in a range of sectors, from financial services to pharmaceuticals, and always enjoys tackling new challenges.
- Building a customer-focused target operating model for a pension administrator
- Defining new customer journeys for the world’s largest trade distributor of plumbing and heating products
- Leading a team to test if the products and services offered by a new bank would work on the first day of operation
- Creating business cases for three new online propositions for a major building society
- Helping a leading private bank benchmark its investment proposition against competitors
PEN point of view
At PEN, we’re 100% focused on doing the right thing for our clients and building long-lasting, meaningful relationships.