Ben Donaghue

Management Consultant +44(0)7981 254 242

A practical consultant with skills in developing customer strategies, defining new experiences, improving operations and managing complex change.

Ben Donaghue - Management Consultant --  image

Ben loves helping organisations to improve their performance by putting their customers at the centre of what they do.

He is a CCXP-qualified consultant and has skills in defining customer strategies, developing new experiences, improving operations and measuring the impact of change.

He works in a range of sectors, from financial services to pharmaceuticals, and always enjoys tackling new challenges.

Career highlights

  • Building a customer-focused target operating model for a pension administrator
  • Defining new customer journeys for the world’s largest trade distributor of plumbing and heating products
  • Leading a team to test if the products and services offered by a new bank would work on the first day of operation
  • Creating business cases for three new online propositions for a major building society
  • Helping a leading private bank benchmark its investment proposition against competitors

PEN point of view

At PEN, we’re 100% focused on doing the right thing for our clients and building long-lasting, meaningful relationships.