Ben DonaghueManagement Consultant firstname.lastname@example.org +44(0)7981 254 242
A practical consultant with skills in developing customer strategies, defining new experiences, improving operations and managing complex change.
Ben loves helping organisations to create experiences which delight customers and employees, and give them the right to win in the market.
He is a practical consultant and has skills in developing customer strategies, defining new experiences, improving operations and managing complex change.
He always enjoys working closely with clients and likes to have fun along the way.
- Helped a company in the construction industry to identify customer journey improvements and developed supporting business cases
- Led a team to test if the products and services offered by a new bank would work on the first day of operation
- Developed business cases for three new online investment propositions for a major building society
- Helped a leading private bank to benchmark the price and features of a core investment proposition against its competitors
PEN point of view
At PEN, we’re 100% focused on doing the right thing for our clients and building long-lasting, meaningful relationships.