Helen ClarkAssociate Partner Helen.firstname.lastname@example.org +44 (0)7585 111 518
A resourceful leader with over 18 years' experience in leading and delivering change in both line and consulting roles
A proven track record of successfully shaping, leading and delivering significant change programmes - typically involving business expansion, cost reduction or re-structure across Financial services organisations. Significantly Helen has also been engaged to rescue failing programmes, manage change functions, provide quality assurance and coach both key Programme resource and executive level stakeholders.
- Structuring, mobilizing and then leading a Â£40m bank wide Financial Crime Transformation Programme to fundamentally improve the banks financial crime capabilities to deliver significant system improvements, operating model changes and develop internal FC capabilities
- Recovering a stalling programme and then leading ongoing execution to deliver the organisation's response to the Retail Distribution Review
- Leading a team to define the Target Operating Model for a business unit move from a standalone operation to a Group Operating model
- Leading the design and implementation of a new customer centric complaints operating model for a large building society. Benefits included: 30% headcount efficiencies, c.Â£1m of cost savings, process consistency for customers and a model which will deliver increased regulatory focus
PEN point of view
Listening and developing really open and trusting relationships with our clients is the only way to ensure we understand our clients' needs and deliver solutions which meet them.