Neil SharpPartner firstname.lastname@example.org +44 (0)7765 777 674
Specialist in developing and delivering customer experience transformation programmes within organisations which place the customer at the heart of the organisation.
Passionate about helping organisations to define what their brand promise and strategy means from the perspective of their customers and business partners and then turning the intent into operational reality. A consultant and certified customer experience professional with over 20 years' experience delivering Customer Centricity and cultural change in companies spanning multiple sectors ranging from Financial Services to Pharmaceuticals.
- Creating and developing a Customer Insight Consultancy with a strongly differentiated proposition in a highly competitive market.
- Established and embedded the CX strategy for a global FS provider across 33 countries, turning their customer experience strategy into an operational reality.
- Worked with a major UK Pension Provider to re-develop their Pensions propositions turning a 2% UK market share of pensions transfers to a 22% market share.
- Helping a leading Health Insurance provider to transform their sales and renewals operations to deliver a better experience and thus sell and retain more business.
PEN point of view
Customer Experience is becoming the discipline by which organisations differentiate themselves in crowded and competitive markets in today’s “omni-channel” world.
As a CCXP-qualified advisor, I get enormous satisfaction from helping organisations or all shapes and sizes to develop more customer centric cultures so that everyone places the customer at the heart of what they do – and enjoy their work more as a result.