There has never been a time where organisations have had to evolve more quickly to meet expectations of increasingly empowered digital consumers and the millennial employees serving them.
Our specialisms are carefully crafted to meet that challenge. Our team of specialists work across a range of sectors – with deep expertise in Financial Services and Life Sciences.
We help clients to deliver customer focused transformation to harness the power of digital and modern technology, creating better operations with agile and innovative cultures that make them great places to work.
We are a consultancy with purpose
PEN is a team of hardworking, dedicated and good-humored people who care about their work, our clients and each other. In this short video we talk about our Purpose and give an overview of the areas in which we specialise
We have developed 4 areas of specialism
They underpin and enable targeted propositions that meet the needs of clients in our sectors of focus
Customer Experience (CX) and Digital
CX has not only become a profession, it‘s now the basis on which many companies choose to compete. Businesses are subjected to fast moving and disruptive forces, from new digital technology and business models, to employees from generations who expect new ways of working. We embrace these challenges to create modern agile cultures that place the customer, and your people front and centre.
Find out about CX and DigitalOperations and Automation
Whether developing a new operating model to respond to market forces such as the rise of self-service and automation, or due to a major change such as a merger or acquisition, our deep expertise in operational excellence will help you find the right answer. Always customer centric and forever seeking to exploit the potential of modern technology our operational change capabilities will deliver the right solution for your strategy.
Find out about Operations and AutomationChange Delivery and Capability
The modern business environment calls for modern ways to manage change. Our experienced team can help clients to navigate challenging change environments and get to grips with poorly understood methodologies to deliver lasting and effective change.
To help clients overcome their challenges and achieve their goals, we are well-positioned to quickly establish the most effective way to structure an intervention. Whether it is to enhance a change model to be more agile and innovative, target specific capabilities to be more effective, or just deliver change with certainty, we have the right tools and techniques to deliver clear results.
Find out about Change Delivery and CapabilityData and Technology
We help you on your journey towards being a data-driven organisation enabled by the right technology. We help clients form a cohesive data and technology strategy that will analyse your current architecture and data landscape, culture and business objectives to design and build a robust target architecture that enables your strategy.
Find out about Data and Technology
-62a216f3b3f4d.jpg)
-62a0bceb99e68.png)
-62444f1be4a42.png)
-624325c592e5b.png)
-623b5238be09e.png)
-5e98b6a5512b6.jpg)
-5e98b8b20a2dc.jpg)
-5e961049d154b.jpg)
-5e9610db285cc.jpg)
-5ddd5aae0a3a7.svg)
-5e98ba7de3114.jpg)
