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“This is the first time I’ve worked with PEN and I’m pleased with the outcome. We asked PEN to deliver a complex piece of work with demanding timescales. The team from PEN absolutely delivered.”

Peter Hetherington, CEO, Schroders Personal Wealth

“Over the course of 12 months, PEN have transformed the way we do marketing and created a much more agile organisation that can better manage our evolving portfolio and changes in the environment, which we have seen the importance of with the outbreak of the COVID-19 pandemic.”

Head of Strategy & Transformation, Top5 Pharma

“We’re delighted with their work - it’s been an invaluable component of our success so far. They understood our business and objectives to deliver exactly what we needed to a very high standard. I highly recommend them to anyone who needs help with customer experience.”

Oke Eleazu, COO, Bought By Many

“PEN’s support has been practical, relevant and experienced, and this has again shone through for us. PEN’s team were very adept at letting us as a client express our views and have our debate, but have proved to be very able at timely interventions.”

David King, Chief Financial Officer, UK & Europe, Prudential

“Best piece of work we have had delivered externally and you have way exceeded our expectations, the FCA will be blown away by this.”

Board Member, Head of Risk and Compliance at a global asset management firm

“We engaged PEN to provide an external view of our strategic plans. I found them to have an engaging style and the team managed both their stakeholders and the scope of the engagement very well. PEN brought a wealth of experience which they willingly shared with the Skipton team.”

Bobby Ndawula, Chief Financial Officer, Skipton Building Society

“Our first experience of working with PEN has been a highly successful one. They understood the brief, and brought clarity and expertise to the problem. The team fit with ICAP was excellent and enabled PEN to get the best from our people.”

Samantha Wren, COO/CFO, Global Broking ICAP

“PEN’s work has been pivotal in supporting the development of our business strategy using a customer lens”

Customer Experience Director, AkzoNobel