PEN was established in 2012 with a mission to challenge the traditional approach to consulting

About PEN

PEN was established in 2012 with a mission to challenge the traditional approach to consulting.

Since then our team of specialists have worked across a range of sectors – from Financial Services and Pharmaceuticals, to Retail and Consumer Goods – helping clients solve problems that improve customer experience, operational excellence and change delivery.

We take pride in doing what’s right for our clients – not in how many hours we can bill them – and we only ever undertake work where we’re certain we can deliver a great outcome.

Why we come to work

We’re problem-solvers driven by the desire to help all our clients create real, positive change – whether they’re organisations, charities or individuals.

Meet our team

How we create change

We don’t make presumptions or assume to know what’s best for our clients. We get to the heart of what they want by really listening to them and working as a team from start to finish.

We value action over words, working collaboratively with clients toward a shared goal.

We’re a team in the truest sense: we support, encourage and motivate each other, while enjoying ourselves and having a good time.

Why we're the better choice

Why we're the better choice

We provide each client with a dynamic and personable team equipped with in-depth specialist knowledge.

Our approach is tailored to each individual client we’ll never provide ‘off the shelf’ advice.

We’re interested in maximum impact, not billable hours. We’ll always look for the most effective route to solve a client’s particular problem.

We’ve built trust and loyalty in existing clients. This is demonstrated through the ongoing relationships we enjoy and the word-of-mouth recommendations we receive.

We are confident about what we can do, and we’re honest about what we can’t. Our priority is delivering excellent client outcomes – if we ever feel unqualified to help, we’ll always politely decline the work.

Life at PEN

Family

Family is important to us and we recognise that everyone has a life outside of work. Therefore we embrace family life and include partners and children at the events we run.

The PEN Trust

Through an independent charity, we provide support to causes of public interest, focusing on charities that can make advancements in education and help young people in need.

PEN Trust website

We have fun

We’re a team in the truest sense: we support, encourage and motivate each other, while enjoying ourselves and having a good time.

Join us

We really, truly care about our clients. And feedback we often get suggests that this doesn’t go unnoticed. We’re very collaborative; our style is to work in joint project teams with our clients so they can learn from our skills and experience and get a little more for their money. We take everything as personally as they do; we celebrate the good days with them and sulk over the bad ones.

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