Moving into the fast lane: Intelligent Automation built to scale
A leading global FS company engaged us to increase their operational efficiency and handle higher business volumes, without reducing their headcount
We were engaged to develop a business case for the digitalisation of the reporting capability to increase efficiency levels and reduce productions time
The challenge
The client was expending 25k person days p.a. in the production of 2m client and product reports.
This was deemed highly inefficient and required digital transformation to address underlying technology and data deficiencies.
PEN was engaged to develop a business case for the digitalisation of the reporting capability to increase efficiency levels and reduce productions time.
Our approach
PEN adopted a collaborative approach, working with multiple stakeholders to:
- Agree the Target Operation Model and system architecture
- Select appropriate vendor partners
- Quantify potential benefits
- Develop the delivery plan and identify key dependencies
The outcome
The business case, which was approved by the Board, identified:
- £4.3m of annual efficiency savings across FTE and technology rationalisation
- Improved processing time opportunities
- Reduced manual intervention
- Reduced technological dependencies (through selection of appropriate vendors and technologies)
