Implementing a change framework

We supported a global inter-broker dealer to assess and improve the health of their critical programmes

The challenge

The client builds and operates venues / trading systems for Foreign Exchange and Fixed Interest trading across New York, London and Tokyo. The client 's executive team had concerns over the effectiveness of the change process and the Governance and Oversight of the IT operation

There were also concerns around whether the client's 3 most important projects were likely to succeed

PEN were engaged to review the End to End change process and implement a new approach with a more robust project assessment, measurement and prioritisation approach and to review the 3 critical projects with the aim of implementing improved project management practices to increase the likelihood of successful delivery

Our approach

We initially carried out a gap analysis of the clients change and project management processes and IT delivery model by conducting a series of stakeholder interviews, project reviews and desk based process reviews and highlighted an action plan to move the clients towards a best in class delivery model.

We then redesigned the clients change prioritisation and initiation processes, redesigned Project MI and implemented an improved Governance and approval process.

The 3 critical projects were assessed using our Programme Health Check approach and initiatives identified to significantly improve the chances of success. We then assisted in implementing these plans which included taking over the management of the clients MIFID II IT delivery programme

The outcome

3 critical projects were assessed using our Programme Health Check approach and initiatives were identified and implemented to significantly improve the chances of success. ‚Äč