IT Investment Programme
We helped a UK bank improve its overall systems and core functions through providing solution delivery and project management expertise.
Following a number of high profile issues with its Payment IT systems and services our client was looking for support to make real progress to improve its end to end reliability.
To move forward our client initially used an external consultancy to identify the landscape of risks it faced. However, our client was now looking for support to deliver a short sharp piece of consultancy to turn this initial analysis into an agreed and ‘bought in’ plan prior to handing over to client resources to deliver. Specifically our client was looking for PEN support to:
Our approach focussed on gaining ‘true business’ buy in to first the issues and risks and then agreement to the rectification.
The following approach was taken:
A clear and agreed approach to each of the identified risks – ‘buy in’ to the ‘risks’ and associated prioritisation.
A prioritised and mobilised programme set up to systematically rectify the risks (Once mobilised this was seamlessly handed over to Client resources).
A governance framework set up to ensure ongoing review and assessment of the risks (ensure that business focus is maintained).