UK transformation programme

We supported a client to provide critical programme support, successfully activating change initiatives and achieving early-stage milestones

The challenge

Our client, a house-hold general insurer, had reviewed the competitiveness of its financial and operational performance, specifically its cost base. Through detailed benchmarking a £156m cost gap had been identified. Our client identified savings to bridge approximately half of this and needed a transformation programme to address the remainder

Initiatives included simplification across areas such as management structure, processes, products and IT to be delivered over a multi-year horizon. Our client requested PEN provide additional capacity and capability to deliver the transformation

Our approach

Initially, PEN worked with the UK ExCo to manage and oversee the quality and delivery of the benchmarking study. PEN subsequently helped to mobilise the next phase of the multi-year transformation programme, including:

  • Programme Leadership – to shape the programme, engage ExCo and lead mobilisation
  • BU Engagement – to manage the link between BUs and the change initiatives
  • TOM Development – lead provision of a single view of the TOM and oversee change control
  • PMO – to put in place and run the PMO

We also assisted with delivery of the benchmarking study and specific deliverables

The outcome

Project definition and planning – defining and overseeing the framework for developing all project definition plans, including benefits, costs, realisation, prioritisation, resourcing and timelines

TOM – a target view of the customer, channel, capability, product, process, people, location and IT impacts of the initiatives as well as a documented change control process

Project governance – management of performance and plan and associated activities, e.g. reporting, resourcing etc.

The UK ExCo stated that PEN has been critical to successfully activating the change initiatives on a path to benefits realisation and achieving early-stage milestones

We remain engaged on this multi-year programme

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