Delivering the future of work – the Workplace of the Future
A global LifeCo asked PEN to lead the Workplace element of its post-COVID Future of Work programme
A multinational life and investment company engaged us support their challenge of improving the employee experience for their teams
The challenge
Following several years of growth, their offices were overcrowded and in need of modernisation. They had addressed this by securing several short-term serviced offices to provide create extra space. However, this resulted in rising costs and inconsistent employee experience.
Our challenge was:
- Identify the true demand for space in London and the associated costs
- Propose options to resolve the issue and build a business case
- Manage the acquisition, fitout and move to a modern workspace in London
Our approach
We completed a short, sharp exercise to understand the exact size and cost of our clients’ London footprint.
We then proposed a number of options to address the issue, including the preferred solution of securing and fitting-out an office in close proximity to our client’s HQ that:
- Consolidated all teams currently using serviced offices into a single space
- Provided a modern, flexible working environment that better supported the teams’ working practices
- We built a business case to deliver the preferred solution and mobilised a project delivery team to manage the delivery and move to the new space
The outcome
We delivered the project to provide a 40,000 sqft office space in London, on time and under-budget.
Working closely with our client to understand their requirements to improve working practices and employee experience, we coordinated the acquisition, design and fitout of the office managing multiple third parties.
At the same time, we managed the communication and moves for 12 teams and approximately 440 people – with all teams working ‘as normal’ on Day 1 of moving into the new space.
