Real projects. Lasting change.

Solving problems for global companies

Solving problems for global companies

Change is impossible without innovation. So when companies from across the world approach us with a challenge, our team of specialist consultants are always up to the task of coming up with fresh ideas or new ways of following best practice

Here’s a glimpse at some of our recent work

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Corporate sales operating model review

We were asked by our client to review their corporate sales division to ensure an effective, customer focused, and regulatory compliant operating model

UK transformation programme

We supported a client to provide critical programme support, successfully activating change initiatives and achieving early-stage milestones

Customer strategy, vision definition and journey design

Before launching their ground-breaking new Pet insurance, our client asked us to help design the ideal insurance experience for cat and dog owners

Customer experience transformation programme

We worked with the Group Executive team to establish a clear brand promise, customer strategy and how to achieve it

Designing a strategic change roadmap to reduce costs

We helped our client design a new operating model that will deliver on the cost savings they had committed to achieving, over a three year period.

Implementing a CX measurement framework

We supported a global pharma company to implement and establish robust process around a Voice of the Customer measurement platform

Implementing a data strategy

We helped a large asset manager set up and operationalise data governance and management across the business

Delivering widescale cost reductions

We supported a FTSE 250 travel & leisure firm to significantly reduce costs to anticipate upcoming regulator change

Target Operating Model design & delivery

We supported a global life insurance subsidiary to focus on key markets through a streamlined approach to organisational redesign

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