Free Webinar - Customer Experience: A Practitioner’s Guide to Creating Actionable Insight

2020-06-30 |  Ed Wells

In an increasingly customer-centric world, being able to turn customer data into actionable insight is critically important.

Organisations that can gather relevant data, grasp what it’s telling them, and use the findings to swiftly improve their customer experience have an advantage over those that can’t.

To help you do this, PEN Partner Ed Wells and special guests, Rebecca Allsop from Skipton Building Society, Alison Lawrie from AkzoNobel and Richard Lintern from Cold3r, hosted a webinar to share practical tips on how to create actionable insight and build the foundations for long-term customer experience success.

In this session they discussed a number of key topics including:

✅ Why actionable insight is so important and why many organisations struggle to create it

✅ How to turn data into meaningful insight as well as some of the common challenges that organisations face and how to overcome them

✅ Stories and experiences of customer experience leaders who do this day-to-day

Fill out your details below to watch this webinar now.


Our Specialisms

Customer Experience and Digital

Customer Experience and Digital

We help deliver customer-focused change, whatever the sector. With a deep understanding of customer and employee experience, we’ll enable you to improve brand perception and develop advocacy, loyalty, and sustainable growth.
Operations and Automation

Operations and Automation

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Change Delivery and Capability

We help plan, mobilise and deliver change. Working on everything from individual project quality assessments to delivering large-scale complex transformation programmes and post-merger integration, we’re adept at a range of change methodologies, and never lose sight of your goals and objectives.

Data and Technology

We help deliver customer-focused change, whatever the sector. With a deep understanding of customer and employee experience, we’ll enable you to improve brand perception and develop advocacy, loyalty, and sustainable growth.