Understanding what your customers are thinking and feeling has never been more important.
Using CX measurement to listen to your customers and give them what they need through this difficult time will help you respond effectively now and help to build the foundations for long-term CX success.
To help you we’re making the recording of our recent webinar available for free, where PEN Partner Neil Sharp was joined by CX experts Mike Cuell and Fiona Mack who shared their perspectives and an industry-wide view on the topic.
By watching this webinar, you'll learn:
- Why CX is so important in times of crisis.
- What the PEN CX Measurement Framework is and the secret ingredient that makes it so effective.
- How to apply the PEN CX Measurement Framework in your own business to help you respond to the current challenges your business is facing.
We usually only run these forums for a select group of PEN clients but in light of the current situation, we want to open this up so that all businesses could benefit from the insight and content.
If you are already working to improve CX in your business or you’re just starting then you won’t want to miss this.
Fill out your details below to watch this webinar now.