Free Webinar - Using Artificial Intelligence To Enhance Your Customer Experience

2020-10-01| Neil Sharp

Artificial intelligence (AI) has the potential to transform the way customers interact with your business.

But like all technology, you need to know how to use it in the right way to deliver the results you want to achieve.

In this webinar we show you how you can do just that. Sharing how AI can improve your customers’ experience of your service and bring you significant time and cost savings at the same time.

As our clients tell us, there’s a lot of theory out there about AI but very little practical application. In this webinar we answer that challenge and show you real world, practical examples, of how AI has helped firms just like yours – Including the example from a well-known UK insurer, where they were able to increase their ability to handle customer queries 15-fold through AI. Enabling them to answer over 150,000 queries a month without having to increase their team size.

In this interactive webinar Neil Sharp and Des O’Dell of PEN, alongside Michael Petersen of Toyota Finance, dig deeper in to this case study and many more, sharing their insights on how AI can help you improve your business. They discuss the real world, practical implications and considerations of AI, including:

✅ Why now’s the time to be looking at AI and what you need to think about if you’re considering implementing it as part of your customer journeys

✅ The common pitfalls that firms like yours fall in to when implementing AI and how you can avoid them

✅ And success stories from across multiple industries, showcasing how AI can help you transform your business and giving you the datapoints you need to build your business case for change.

If you’re looking for ways to improve your Customer Experience or you’re looking at AI specifically and want to know how to implement it in the right way, this is the webinar for you.

Fill out your details below to watch this webinar now.