Free Webinar - Using customer feedback to manage conduct risk in Financial Services

2020-05-29| Neil Sharp

If you can listen to your customers, you're more likely to both treat them fairly and develop a culture of good conduct.

In light of the COVID-19 situation, it’s critical to pay close attention to whether you continue to deliver the right outcomes for customers.

Join PEN Partners Neil Sharp and Ed Wells along with the following special guests to learn how customer feedback can be used to meet FCA expectations:

  • Angela Garner – Chief Operating Office at Equiniti Paymaster
  • Will German – Director at Homes England and former CRO at Cambridge & Counties Bank
  • Andy Sutherland – Founder of Conduct Culture Ltd
  • Andrew Essinghigh – PEN Risk and Compliance Specialist

Fill out your details below to watch this webinar now.