The impact of the new Consumer Duty regulations is far-reaching and represents a paradigm shift in the FCA’s expectations of banks and building societies.
The impact of the regulations will vary depending on the volume and complexity of your firm’s products and distribution channels and the maturity of your existing frameworks and controls.
So, with work still being done across open products, and the July 2024 deadline for closed products fast approaching, now is a great time to take stock.
Our forthcoming peer-to-peer roundtable virtual event, which will take place on Thursday 9th November at 14:00-16:00, offers a confidential space to explore and share best practices on the following topics:
- Fair Value Assessments: What have we learned through completing this for open products, and what do we need to do differently for closed?
- Consumer Support: How are you gaining comfort that the right level of support is provided to closed-book customers, especially concerning vulnerable customers and outsourced services?
- Outcomes Testing: To what extent are outcomes being tested across communications and support provided, including for closed products where customers are not frequently engaged?
- Embedding Customer Experience (CX): To what extent has a CX culture trickled through the organisation and become part of BAU?
We’ll also be joined by Harriett Joyce, Senior Compliance Manager, leading Consumer Duty compliance at Hampshire Trust Bank, who will introduce and take part in discussing the above topics.
To make the roundtable as accessible for everyone as possible, we’ll hold it virtually via Teams on Thursday 9th of November.
If you work at a challenger bank or building society driving forward Consumer Duty in your business area, don’t miss this unique opportunity to stay at the forefront of your industry, lead discussions on the impact of these regulations, and help shape best practices alongside your peers.
Places are limited, so please complete the form below to register your attendance today.