COVID-19 forced organisations to ramp up their use of remote digital technologies almost overnight. Whilst ad-hoc and improvised training was necessary in order to react quickly, it now remains to be seen how the global pandemic will actually change our ways of working in the long term.
In spite of this uncertainty, the pandemic did highlight the shortfall of digital skills and capabilities in the workplace at large, and the significant commercial impact of this. As the adoption of widespread digital tools, technology and channels begins to cement itself as the new standard in the post-pandemic world, the need to close this skills gap is more crucial than ever.
How will this impact you?
Failure to keep pace in a technology-driven market may render you unable to realise the true commercial potential of your workforce, as they are no longer able to meet the demands of the new, digital economy. You will need to equip your employees with not only the technical education, but also the cultural and emotional skillset, to cope with the emergent digital realities.