The Rise Of The Customer Podcast

Welcome to The Rise of the Customer Podcast from PEN, the go-to podcast for CX professionals.

Hosted by PEN Partner, Neil Sharp, this series gives you the latest and greatest insights from the world of CX. Helping you to transform your organisation, improve the experience your customers receive and ultimately grow your bottom line.

In this series we’ll introduce you to a range of forward-thinking industry leaders, who’ll share their stories, perspectives and opinions on all things CX – giving you ideas, inspiration and practical insights that will help you transform your organisation.

If you want to hear what the industry leaders are doing when it comes to CX and how you can emulate their success, you’re going to want to subscribe to this podcast.

Latest Podcast

23 June 2021

Series 1 - Episode 14 - Rachel Chapman - RBC Future Focus

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Rachel Chapman, Marketing Consultant at RBC Future Focus.

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09 June 2021

Series 1 - Episode 13 - Garry Gormley - FAB Solutions

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Garry Gormley, Founder and Owner of FAB Solutions.

20 May 2021

Series 1 - Episode 12 - Claire Sporton - Sporton Consulting Ltd

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Claire Sporton, Head of Consulting and Customer Success at OCX Cognition and Founder of Sporton Consulting Ltd.

11 May 2021

Series 1 Episode 11 - Lucian Camp - Lucian Camp Consulting

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Lucian Camp, a brand and marketing specialist running his one-man-band business - Lucian Camp Consulting.

27 April 2021

Series 1 Episode 10 - Katy Howell - Immediate Future

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Katy Howell, Chief Executive Officer at Immediate Future, a leading social media agency based in London.

14 April 2021

Series 1 Episode 9 - Dirk Otto - Boehringer Ingelheim Espana

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Dirk Otto, Head of Marketing at Boehringer Ingelheim Espana, the Spanish affiliate of Germany's biggest prescription drug company.

31 March 2021

Series 1 Episode 8 - Stuart Tragheim - Holloway Friendly

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Stuart Tragheim, Chief Executive Officer at Holloway Friendly, a leading income protection mutual society.

17 March 2021

Series 1 Episode 7 - Ian Golding - Customer Experience Consultancy Ltd.

Welcome to the next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation - hosted by PEN Partner, Neil Sharp. In this episode, we’re joined by Ian Golding, Global Customer Experience Specialist and CEO and Founder of Customer Experience Consultancy Ltd.

03 March 2021

Series 1 Episode 6 - Oke Eleazu - Bought By Many

Welcome to the next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation - hosted by PEN Partner, Neil Sharp. In this episode, we’re joined by Oke Eleazu, Chief Operating Officer at Bought By Many, an award winning pet insurance company.

17 February 2021

Series 1 Episode 5 - Samantha Seaton - Moneyhub Enterprise

Welcome to our next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Samantha Seaton, CEO at Moneyhub Enterprise, the open finance platform for customer-centric organisations.

02 February 2021

Series 1 Episode 4 - Tom Baigrie - Life Search plc

Welcome to the next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation - hosted by PEN Partner, Neil Sharp. In this episode, we’re joined by Tom Baigrie, Founder and CEO of Life Search plc, the UK’s biggest life insurance broker.

20 January 2021

Series 1 Episode 3 - Paul Barber - Brighton & Hove Albion Football Club

Welcome to the third episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil in episode three is Paul Barber, Chief Executive of Brighton & Hove Albion Football Club, a Premier League side based in the South East of the UK.

06 January 2021

Series 1 Episode 2 - Paul Simms

Welcome to the second episode of The Rise of the Customer, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil in episode two is Paul Simms, the leading Pharma industry expert, known to many as the ‘Pharma Provocateur’ for his role in shaking up the industry.

01 January 2021

Series 1 Episode 1 - Teddy Nyahasha - One Family

Welcome to the first episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals. In this episode your host, Neil Sharp, speaks to Teddy Nyahasha, Chief Executive of One Family, the leading UK friendly society based in Brighton.