Rise Of The Customer - S2E1 - Clare Allan - Head of PEN People at PEN

Welcome to the second series of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation.

In this first episode of the new series, Neil Sharp is joined by Clare Allan. Clare heads up the contractor and resourcing arm at PEN and brings with her a breadth of knowledge in recruitment of permanent, contract and fixed-term staff.

It’s a really insightful episode to kick off the series with as we explore the role of customer experience within resourcing including:

1. What is CX in recruitment? And how do you measure it?
2. The importance of CX
3. How is CX in recruitment changing? What does the future hold?

If you’re looking to drive transformation of customer experience across your organisation, this episode is one not to miss.