Welcome to the next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation.
Joining Neil Sharp in this episode is Ian Golding, Global Customer Experience Specialist and CEO and Founder of Customer Experience Consultancy Ltd. Driven by his passion for CX, Ian has dedicated his career to transforming CX in the corporate world – and has also worked to build and promote the CCXP qualification.
During this interview, Ian shares his views on how and where CX needs to develop - and gives his perspective on the upcoming CX trends that you need to be planning for.
Neil and Ian’s conversation covers some insightful and relevant CX topics including:
- The science of customer experience – how you can turn theory into driving actionable change
- How the pandemic has exposed different industries’ ability to adapt (or not!) their customer experience model
- Why your customer experience shouldn’t sit in isolation and how to give others the ability to get involved
- The importance of gaining traction for customer experience for it to be taken seriously at board level
If you’re a CX professional looking to transform your business, improve the experience your customers receive, and ultimately grow your bottom line, this episode is a must-listen.