Series 1 Episode 8 - Stuart Tragheim - Holloway Friendly

31 March 2021

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation.

In this episode, we’re joined by Stuart Tragheim, Chief Executive Officer at Holloway Friendly, a leading income protection mutual society. During Stuart’s 35-year career in the financial services market he’s held roles in strategy, leadership and business development across a variety of organisations – taking invaluable lessons from each.

During his conversation with Neil Sharp, Stuart shares his honest thoughts on the life protection industry, and discusses how the culture of clarity and purpose at Holloway guides the behaviours of his team to deliver great customer outcomes.

He explores many hot topics including:

  • How to help your customers understand the need for income protection and how to lift the subject so it becomes interesting and engaging.
  • How to put the customer at the heart of everything you do by creating a supportive culture. 
  • How you can develop a community that genuinely meets the needs of your customers.
  • What the future of mutuality in the UK market looks like.
If you’re a CX professional looking to optimise your company’s customer experience, this episode will be very valuable.