PEN Perspective Podcast

Hello and welcome to The PEN Perspective Podcast – a space where we share our unique points of view on everything from patient support to customer experience.

One of our core principles at PEN is to prioritise innovation, taking a market leading approach to the way we deliver lasting positive change in the industries where we operate.

Follow us here to keep in touch with our latest insights and hot takes. From our Rise of the Customer series, where Neil Sharp speaks to leaders in a range of industries from banks to football clubs, to Second Opinion, where I break down the latest leading trends in Life Sciences innovation.

Whatever it is, we’re here to understand, explore and inspire. This is The PEN Perspective.

Latest Podcast

05 January 2023

More Data, Fewer Patients: Life Sciences Trends in 2023

Shrinivas Anikhindi, Jalilah Gibson, Nick Reynolds

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29 November 2022

Cloudy Business Episode 3: Key Outcomes when Moving to the Cloud

Roshni Daswani

10 November 2022

Cloudy Business Episode 2: Let’s Build Up Your Capability Model

Roshni Daswani

21 September 2022

Cloudy Business Episode 1: Let's Talk About Cloud

Roshni Daswani

30 August 2022

Rise Of The Customer - S2E5 - Kathryn Strachan - Founder and Managing Director of Copy House

26 July 2022

Rise Of The Customer - S2E4 - Remeny Armitage - Founder of Brilliant & Human

Welcome to the fourth episode in our latest season of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation.

15 June 2022

Rise Of The Customer - S2E3 - Garry Gormley - CEO of FAB Group

Welcome to the third episode of The Rise of The Customer Season Two, the go-to podcast for CX professionals looking to transform their organisation. In this episode, Neil Sharp catches up with Garry Gormley, now CEO of FAB Group.

26 April 2022

Rise Of The Customer - S2E2 - How Culture Influences CX: Insights from Season One

Welcome to the second episode of The Rise of The Customer Season Two, the go-to podcast for CX professionals looking to transform their organisation. In this episode, Neil Sharp gives a run-down of the highlights from Season One.

09 February 2022

Rise Of The Customer - S2E1 - Clare Allan - Head of PEN People at PEN

Welcome to the first episode of The Rise of The Customer Season Two, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this special episode is Clare Allan, Head of PEN People at PEN.

11 November 2021

Series 1 - Episode 21 - Mary Wong And Leo Chancellor - Associate Partners At PEN

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this special episode are Mary Wong and Leo Chancellor, Associate Partners at PEN.

07 October 2021

Series 1 - Episode 20 - Christophe Jauquet - Health Experience Expert

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Christophe Jauquet, Health Experience Expert, Author and International Keynote Speaker.

16 September 2021

Series 1 - Episode 19 - Navjot Kaur Kalra - NHS Wales

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Navjot Kaur Kalra, Assistant Director of Digital Transformation in the National Value in Health Programme in NHS Wales.

01 September 2021

Series 1 - Episode 18 - Sibéal Pounder - Children's Author

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Sibéal Pounder, author of the bestselling Witch Wars and Bad Mermaids children’s book series.

17 August 2021

Series 1 - Episode 17 - Marcus Ineson - govENHANCE - Special Edition

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this special edition episode is Marcus Ineson, Director/Co-owner at govENHANCE.

05 August 2021

Series 1 - Episode 16 - Marcus Ineson - govENHANCE

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Marcus Ineson, Director/Co-owner at govENHANCE.

20 July 2021

Series 1 - Episode 15 - Danie du Plessis - Kyowa Kirin International

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Danie du Plessis, Executive VP Medical Affairs at Kyowa Kirin.

23 June 2021

Series 1 - Episode 14 - Rachel Chapman - RBC Future Focus

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Rachel Chapman, Marketing Consultant at RBC Future Focus.

09 June 2021

Series 1 - Episode 13 - Garry Gormley - FAB Solutions

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Garry Gormley, Founder and Owner of FAB Solutions.

20 May 2021

Series 1 - Episode 12 - Claire Sporton - Sporton Consulting Ltd

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Claire Sporton, Head of Consulting and Customer Success at OCX Cognition and Founder of Sporton Consulting Ltd.

11 May 2021

Series 1 Episode 11 - Lucian Camp - Lucian Camp Consulting

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Lucian Camp, a brand and marketing specialist running his one-man-band business - Lucian Camp Consulting.

27 April 2021

Series 1 Episode 10 - Katy Howell - Immediate Future

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Katy Howell, Chief Executive Officer at Immediate Future, a leading social media agency based in London.

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