Welcome to The Rise of the Customer Podcast from PEN, the go-to podcast for CX professionals.

Hosted by PEN Partner, Neil Sharp, this series gives you the latest and greatest insights from the world of CX. Helping you to transform your organisation, improve the experience your customers receive and ultimately grow your bottom line.

In this series we’ll introduce you to a range of forward-thinking industry leaders, who’ll share their stories, perspectives and opinions on all things CX – giving you ideas, inspiration and practical insights that will help you transform your organisation.

If you want to hear what the industry leaders are doing when it comes to CX and how you can emulate their success, you’re going to want to subscribe to this podcast.