The Rise Of The Customer Podcast

Welcome to The Rise of the Customer Podcast from PEN, the go-to podcast for CX professionals.

Hosted by PEN Partner, Neil Sharp, this series gives you the latest and greatest insights from the world of CX. Helping you to transform your organisation, improve the experience your customers receive and ultimately grow your bottom line.

In this series we’ll introduce you to a range of forward-thinking industry leaders, who’ll share their stories, perspectives and opinions on all things CX – giving you ideas, inspiration and practical insights that will help you transform your organisation.

If you want to hear what the industry leaders are doing when it comes to CX and how you can emulate their success, you’re going to want to subscribe to this podcast.

Latest Podcast

30 August 2022

Rise Of The Customer - S2E5 - Kathryn Strachan - Founder and Managing Director of Copy House

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26 July 2022

Rise Of The Customer - S2E4 - Remeny Armitage - Founder of Brilliant & Human

Welcome to the fourth episode in our latest season of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation.

15 June 2022

Rise Of The Customer - S2E3 - Garry Gormley - CEO of FAB Group

Welcome to the third episode of The Rise of The Customer Season Two, the go-to podcast for CX professionals looking to transform their organisation. In this episode, Neil Sharp catches up with Garry Gormley, now CEO of FAB Group.

26 April 2022

Rise Of The Customer - S2E2 - How Culture Influences CX: Insights from Season One

Welcome to the second episode of The Rise of The Customer Season Two, the go-to podcast for CX professionals looking to transform their organisation. In this episode, Neil Sharp gives a run-down of the highlights from Season One.

09 February 2022

Rise Of The Customer - S2E1 - Clare Allan - Head of PEN People at PEN

Welcome to the first episode of The Rise of The Customer Season Two, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this special episode is Clare Allan, Head of PEN People at PEN.

11 November 2021

Series 1 - Episode 21 - Mary Wong And Leo Chancellor - Associate Partners At PEN

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this special episode are Mary Wong and Leo Chancellor, Associate Partners at PEN.

07 October 2021

Series 1 - Episode 20 - Christophe Jauquet - Health Experience Expert

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Christophe Jauquet, Health Experience Expert, Author and International Keynote Speaker.

16 September 2021

Series 1 - Episode 19 - Navjot Kaur Kalra - NHS Wales

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Navjot Kaur Kalra, Assistant Director of Digital Transformation in the National Value in Health Programme in NHS Wales.

01 September 2021

Series 1 - Episode 18 - Sibéal Pounder - Children's Author

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Sibéal Pounder, author of the bestselling Witch Wars and Bad Mermaids children’s book series.

17 August 2021

Series 1 - Episode 17 - Marcus Ineson - govENHANCE - Special Edition

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this special edition episode is Marcus Ineson, Director/Co-owner at govENHANCE.

05 August 2021

Series 1 - Episode 16 - Marcus Ineson - govENHANCE

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Marcus Ineson, Director/Co-owner at govENHANCE.

20 July 2021

Series 1 - Episode 15 - Danie du Plessis - Kyowa Kirin International

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Danie du Plessis, Executive VP Medical Affairs at Kyowa Kirin.

23 June 2021

Series 1 - Episode 14 - Rachel Chapman - RBC Future Focus

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Rachel Chapman, Marketing Consultant at RBC Future Focus.

09 June 2021

Series 1 - Episode 13 - Garry Gormley - FAB Solutions

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Garry Gormley, Founder and Owner of FAB Solutions.

20 May 2021

Series 1 - Episode 12 - Claire Sporton - Sporton Consulting Ltd

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Claire Sporton, Head of Consulting and Customer Success at OCX Cognition and Founder of Sporton Consulting Ltd.

11 May 2021

Series 1 Episode 11 - Lucian Camp - Lucian Camp Consulting

Welcome to the latest of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Lucian Camp, a brand and marketing specialist running his one-man-band business - Lucian Camp Consulting.

27 April 2021

Series 1 Episode 10 - Katy Howell - Immediate Future

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Katy Howell, Chief Executive Officer at Immediate Future, a leading social media agency based in London.

14 April 2021

Series 1 Episode 9 - Dirk Otto - Boehringer Ingelheim Espana

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Dirk Otto, Head of Marketing at Boehringer Ingelheim Espana, the Spanish affiliate of Germany's biggest prescription drug company.

31 March 2021

Series 1 Episode 8 - Stuart Tragheim - Holloway Friendly

Welcome to the next episode of The Rise of The Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation. Joining Neil Sharp in this episode is Stuart Tragheim, Chief Executive Officer at Holloway Friendly, a leading income protection mutual society.

17 March 2021

Series 1 Episode 7 - Ian Golding - Customer Experience Consultancy Ltd.

Welcome to the next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation - hosted by PEN Partner, Neil Sharp. In this episode, we’re joined by Ian Golding, Global Customer Experience Specialist and CEO and Founder of Customer Experience Consultancy Ltd.

03 March 2021

Series 1 Episode 6 - Oke Eleazu - Bought By Many

Welcome to the next episode of The Rise of the Customer Podcast, the go-to podcast for CX professionals looking to transform their organisation - hosted by PEN Partner, Neil Sharp. In this episode, we’re joined by Oke Eleazu, Chief Operating Officer at Bought By Many, an award winning pet insurance company.

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