Building your brighter future in Life & Pensions

Plan ahead with confidence

Plan ahead with confidence

In an industry built on planning for tomorrow, our life and pensions specialists will help you make the best possible decisions for the future. We work with:

  • Life, Pensions and Retirement

  • Long-term Savings & Investments

  • Regulation

  • Service Providers

Trust us to make change happen

Trust us to make change happen

Strategy development & implementation
Location strategy, operating model definition, organisational design and implementation

Post merger integration
Process and system standardisation, governance and reporting frameworks, infrastructure consolidation models and dependency mapping

New product development & launch
Market review, channel strategy, agile system design and improvement, and operational go live

Customer Experience Design
Strategy, segmentation, journey mapping, experience improvement and measurement

Regulatory change
Delivering programmes to implement regulatory change, including compliance and financial crime

Organisational efficiency and effectiveness
Cost reduction, process improvement, sourcing and supplier selection

Recent projects in Life & Pensions

Migration programme setup and delivery

We supported a large pensions scheme to successfully restructure their operations and support the introduction of a Defined Contributions section

Outsourcing deal and operational transition

We assisted a client to outsource core admin and support services, completed the transition within 9 months, and in the process created a reference client for the services provider

Defined contribution operations and governance review

We supported a client to review their operations to identify, size, and prioritise potential improvements to free up capacity and make significant cost savings.

Retirement target operating model

We were asked by a client to support them in defining their future state retirement journey should look like, what capabilities are required to support it, and the changes required to put those capabilities in place

Corporate sales operating model review

We were asked by our client to review their corporate sales division to ensure an effective, customer focused, and regulatory compliant operating model

Customer experience transformation programme

We worked with the Group Executive team to establish a clear brand promise, customer strategy and how to achieve it

We are dedicated to helping our clients create real, positive change

“We engaged the guys at PEN to help us support our UK consumer growth strategy. They quickly got to the bottom of the things that we needed to focus on and established a programme to improve our operations whilst at the same time creating a stronger focus on our customers. Their way of working is highly collaborative and they very quickly fitted-in to become a part of the team at a time of significant change. These guys are doers, they roll their sleeves up and get stuck into the real issues.”

Richard Norris, Director, Consumer, BUPA UK

“We’re delighted with their work - it’s been an invaluable component of our success so far. They understood our business and objectives to deliver exactly what we needed to a very high standard. I highly recommend them to anyone who needs help with customer experience.”

Oke Eleazu, COO, Bought By Many