I am a specialist in improving the experience of people who are served by the Life Science sector, creating tangible returns for Life Science businesses as a result.

After having the role of the first dedicated Customer Experience Lead in the pharma industry, I have dedicated the last 10 years to driving change in pharma to help companies become more focused on their customers and patients. 

I am passionate about new, innovative business models that put the customer at the centre and designing the operational capabilities to support them.

I help pharma reimagine its role in healthcare and customers and patients’ lives.

I’m passionate about helping pharma companies figure out how to better serve their patients and make the shift from volume to value. 

I’ve supported top pharma companies with business and operating model design and I bring a blend of strategic story-telling and operational understanding to the table. 

I work across the pharma value chain in strategic and operational projects in areas such as commercial strategy, patient experience, customer engagement, digital health, and outcomes and evidence. 

I enjoy helping organisations to formulate their strategies and plans for becoming customer centric and then working with them to turning the intent into operational reality.

I specialise in customer experience management, working with organisations who want to improve the experiences customers have in dealing with them.

My work ranges from forming CX strategies, through to customer journey design, measurement and implementing customer centric continuous improvement framework.

As a CCXP-qualified practitioner, I have deep experience of helping to develop more customer centric cultures which permeate all levels of the organisation so that everyone places the customer at the heart of what they do.

I am passionate about understanding the personal needs of customers and ensuring that businesses make the right decisions to benefit both their customers and employees.

I specialise in Customer Experience and Digital Transformation within the Retail and Hospitality sector. I am a recognised CCXP qualified advisor and apply practical approaches to make positive change within organisations.

My focus is to ensure that there is a consistent experience across all touchpoints and channels, including the UX of digital products. 

Through enabling the right culture and ways of working, I can help to identify the right process, technology and people improvements to deliver sustainable growth.

I translate digital into personalised experiences for the Life Science sector. Bridging the gap between Commerical and Technology so that Pharma teams are inspired to reimagine their approach on ‘how’ to meet their customer’s needs with an engaged, data-driven, approach that improves business performance.

I bring strong Industry experience having worked at large complex multi-national organisations like GSK (5 years) and BMS (10 years +). My passion is the use of digital innovation to help deliver better experiences for healthcare starting with the patient. From leading Digital Transformation teams on design + delivery of integrated channels at a global level to leading commercialisation efforts for an integrated digital health therapeutic; my energy is driven by one thing. To make a difference that enables better health experiences for patients.

My passion is working with people to build data and insight-driven plans to maximize the chance of successful outcomes.

I am an insight driven commercial leader and 20 years of experience in leading strategy and analytics. In my career, I have created and led teams in multi-country and global settings, creating thought provoking, challenging insights and driven large scale change and transformation programs. Life Sciences increasingly needs to challenge the status quo and find new ways of serving customers and patients; I love helping identify opportunities and blind spots to enhance decision-making and outcomes.

I specialise in helping organisations to understand their customers and find ways to more fully and efficiently meet their needs.

I love helping organisations to improve their performance by putting customers at the centre of what they do. 

I am a CCXP-qualified consultant and have skills in defining customer strategies, designing new propositions and experiences, transforming operations and measuring the impact of change. 

I work in a range of sectors, from financial services to pharmaceuticals, and always enjoy tackling new challenges.

I specialise in improving operational effectiveness and patient / employee experience, to create tangible benefits for Life Science organisations and the people they serve.

I have over 20 years’ experience in leading and delivering change in both senior leadership and consulting roles. The types of programmes I’ve led include organisational transformation, operating model and service redesign, international scaling, customer experience strategy, patient / employee experience and digital CX. I thrive on helping organisations solve business challenges, working in a collaborative and pragmatic way that ensures the desired benefits are realised and a great client experience delivered.

I thrive on developing insights capabilities for the Life Sciences industry with a focus on patient and health care provider centricity.

I have over 20 years’ experience working in the pharmaceuticals industry and have built and led analytic teams to deliver impactful outcomes focussed recommendations. I am recognised for my core capabilities in data visualisation, open data and developing sustainable analytic capability.

My passion is connecting people, ideas and strategies with opportunities to enable transformational change and enhance outcomes.

My personal mission is to help companies in the pharmaceutical industry understand what it means to be truly patient-centric, and to support them in their transformation to realise a vision of delivering sustainable healthcare.

I have a range of experience in consultancy within the pharma sector, from large operating model transformations to patient-focussed service design. 

Creating healthcare systems which are sustainable and can deliver lasting value to patients requires a broad shifter to newer ways of thinking and delivering value in health. 

With this in mind, I seek to deliver precise recommendations to clients across their full value chain and to provide new perspectives from the leading edge of the industry.

I am passionate about providing creative innovation support and problem solving to my clients within the Pharmaceutical Industry, so that they can continue their journey to becoming truly customer focussed.

My key capabilities lie within operational excellence and customer experience gained predominantly across Pharmaceutical, Financial Services and Retail industries, ranging from large scale transformations to specific solution design. 

My natural style is collaborative and focussed which allows me to break down obstacles and drive business change going beyond the cookie cutter approach to consulting. 

I believe that the next digital disruption in the Pharmaceutical Industry is fast approaching and I am delighted to support my clients on their journey. 

I am a people-orientated consultant with experience in operating model design, change delivery and business transformation who enjoys working closely with clients to deliver outcome-focused solutions.

I have a range of experience across both the pharmaceutical and financial services industries, where I have focused primarily on operating model design, change delivery and large-scale business transformation. 

I have taken a particular interest in understanding how technology is disrupting markets and changing the competitive landscapes in which businesses operate. 

Through this I have developed a strong ability to think critically in a digital context presenting clients with well-rounded, strategic and impact-oriented solutions.

I am dedicated to helping expedite the Pharma industry’s journey to customer-centricity, ensuring that doctors and patients get the right service at the right time in the right environment.

I have experience working within the pharma industry and have consulted for many of the largest global pharmaceutical companies. I have primarily focused on Sales and Marketing, developing expertise in Brand Planning, Customer Relationship Management, Customer Experience Design and Field Force Excellence.

In my role as a functional consultant, I incorporate new methodologies such as Design Thinking and Agile into my day to day work with clients, resulting in outcomes that positively impact their business and solve the real issues. 

I help my clients combine a customer-centric focus with scientific knowledge of the industry to bridge the gap between pharma companies and their patients.

I am passionate about the life science sector; I aim to help my clients better understand the needs of their patients and pull from the forefront of industry developments to develop innovative solutions for those patients.

It’s important to me to be collaborative, open and understanding, which allows me to get to the root of a problem and create meaningful, personalised solutions.

I am a people-focussed consultant driven to improve the lives of patients and healthcare professionals across the life sciences industry through a focus on value and a more human experience

I have a range of experience in consulting within the pharma industry, working for a number of the largest global pharmaceutical companies. I am passionate about designing better customer experiences and am driven to help pharma put the patient at the centre of what they do.

I have experience in innovation strategy and lean “test and learn” development, with a toolbox of human-centred design and agile methodologies, to rapidly prove the value of propositions that solve for real client challenges and unmet customer needs.

I have a long-standing interest in helping pharma companies to become more sustainable and create greater value for patients and healthcare providers.

I am an experienced management consultant with a track record of delivering complex transformation programmes for life sciences and market research clients.

My past projects have focused on change management, supply chain strategy and operational excellence, and I enjoy working closely and collaboratively with clients to understand their challenges and make change stick.

In client delivery, I pull from a range of practical experiences and methodologies to work in an agile and creative way, achieving sustainable impact at pace. 

I work with Life Science organisations to identify and reduce complexity, driving outcomes that tangibly benefit the customers they serve.

With a broad range of experience within the Life Science industry, I have worked with a number of global pharmaceutical companies across the value chain.

In previous roles I have helped clients with technology transformation and implementation, process optimisation and change management.

I’m passionate about helping remove complexity from the day to day, allowing organisations to spend more time on the work that brings value to their patients.

I love solving problems with clients and building solutions that best meet the needs of them and their customers. Seeing wider and meaningful impacts of this is what drives me.

I am a consultant specialising in Life Sciences with a range of experience working in analytics for both private healthcare companies and public service organisations. This work ranges from analysis of inequalities within healthcare to health economic modelling. I have a strong background working with data, drawing insights from it through different analytical techniques and visualising it for different audiences. I enjoy working closely with clients to work through problems and drive meaningful change to benefit their customers and patients.