I am a specialist in improving the experience of people who are served by the Life Science sector, creating tangible returns for Life Science businesses as a result.

After having the role of the first dedicated Customer Experience Lead in the pharma industry, I have dedicated the last 10 years to driving change in pharma to help companies become more focused on their customers and patients. 

I am passionate about new, innovative business models that put the customer at the centre and designing the operational capabilities to support them.

I have a long-standing interest in helping pharma companies to become more sustainable and create greater value for patients and healthcare providers.

I am an experienced management consultant with a track record of delivering complex transformation programmes for life sciences and market research clients.

My past projects have focused on change management, supply chain strategy and operational excellence, and I enjoy working closely and collaboratively with clients to understand their challenges and make change stick.

In client delivery, I pull from a range of practical experiences and methodologies to work in an agile and creative way, achieving sustainable impact at pace. 

My personal mission is to help companies in the pharmaceutical industry understand what it means to be truly patient-centric, and to support them in their transformation to realise a vision of delivering sustainable healthcare.

I have a range of experience in consultancy within the pharma sector, from large operating model transformations to patient-focussed service design. 

Creating healthcare systems which are sustainable and can deliver lasting value to patients requires a broad shifter to newer ways of thinking and delivering value in health. 

With this in mind, I seek to deliver precise recommendations to clients across their full value chain and to provide new perspectives from the leading edge of the industry.