I specialise in helping organisations to understand their customers and find ways to more fully and efficiently meet their needs.

I love helping organisations to improve their performance by putting customers at the centre of what they do. 

I am a CCXP-qualified consultant and have skills in defining customer strategies, designing new propositions and experiences, transforming operations and measuring the impact of change. 

I work in a range of sectors, from financial services to pharmaceuticals, and always enjoy tackling new challenges.

I help pharma reimagine its role in healthcare and customers and patients’ lives.

I’m passionate about helping pharma companies figure out how to better serve their patients and make the shift from volume to value. 

I’ve supported top pharma companies with business and operating model design and I bring a blend of strategic story-telling and operational understanding to the table. 

I work across the pharma value chain in strategic and operational projects in areas such as commercial strategy, patient experience, customer engagement, digital health, and outcomes and evidence. 

I translate digital into personalised experiences for the Life Science sector. Bridging the gap between Commerical and Technology so that Pharma teams are inspired to reimagine their approach on ‘how’ to meet their customer’s needs with an engaged, data-driven, approach that improves business performance.

I bring strong Industry experience having worked at large complex multi-national organisations like GSK (5 years) and BMS (10 years +). My passion is the use of digital innovation to help deliver better experiences for healthcare starting with the patient. From leading Digital Transformation teams on design + delivery of integrated channels at a global level to leading commercialisation efforts for an integrated digital health therapeutic; my energy is driven by one thing. To make a difference that enables better health experiences for patients.