I enjoy helping organisations to formulate their strategies and plans for becoming customer centric and then working with them to turning the intent into operational reality.

I specialise in customer experience management, working with organisations who want to improve the experiences customers have in dealing with them.

My work ranges from forming CX strategies, through to customer journey design, measurement and implementing customer centric continuous improvement framework.

As a CCXP-qualified practitioner, I have deep experience of helping to develop more customer centric cultures which permeate all levels of the organisation so that everyone places the customer at the heart of what they do.

I am a people-focussed consultant driven to improve the lives of patients and healthcare professionals across the life sciences industry through a focus on value and a more human experience

I have a range of experience in consulting within the pharma industry, working for a number of the largest global pharmaceutical companies. I am passionate about designing better customer experiences and am driven to help pharma put the patient at the centre of what they do.

I have experience in innovation strategy and lean “test and learn” development, with a toolbox of human-centred design and agile methodologies, to rapidly prove the value of propositions that solve for real client challenges and unmet customer needs.

I am a people-orientated consultant with experience in operating model design, change delivery and business transformation who enjoys working closely with clients to deliver outcome-focused solutions.

I have a range of experience across both the pharmaceutical and financial services industries, where I have focused primarily on operating model design, change delivery and large-scale business transformation. 

I have taken a particular interest in understanding how technology is disrupting markets and changing the competitive landscapes in which businesses operate. 

Through this I have developed a strong ability to think critically in a digital context presenting clients with well-rounded, strategic and impact-oriented solutions.