PEN Specialisms
We’re problem-solvers driven by the desire to help all our clients create real, positive change.
Customer Experience (CX)
We help deliver customer-focused change, whatever the sector. With a deep understanding of customer and employee experience, we’ll enable you to improve brand perception and develop advocacy, loyalty, and sustainable growth.
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Operational Excellence (OE)
Whatever the challenge; whether it’s responding to a change in strategy, understanding the impacts of regulation or trying to better manage risk, our pragmatic approach resolves operational and technology issues and can help you achieve operational excellence.
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Change Delivery (CD)
We help plan, mobilise and deliver change. Working on everything from individual project quality assessments to delivering large-scale complex transformation programmes and post-merger integration, we’re adept at a range of change methodologies, and never lose sight of your goals and objectives.
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