We help organisations to manage operational risks associated with their businesses and to become more resilient through better governance, controls and quality

All organisations managing material operational risks and operating in regulated industries will already recognise the importance of having appropriate governance structures, frameworks and controls in place to manage its risk exposure, and the quality and stability of its outputs

Governance, Controls & Quality

Governance, Controls & Quality

We are asked by our clients to:

  • Identify and deliver opportunities to better manage risk and enhance control environments, which often involves co-ordinating with other governance, process and control centred initiatives with common dependencies
  • Design and implement enhanced governance which will support senior managers in fulfilling their responsibilities to have and maintain effective controls 
  • We have real experience in supporting organisations set their resilience strategy, identify their most critical client-facing services and in mobilising and delivering their Operational Resilience programmes 
  • We can take your organisation on a journey from setting up your Operational Resilience strategy to having a robust Operational Resilience programme delivery approach 
  • The starting point is to mobilise an initiative, to validate the methodology and build consensus for its development and roll out amongst stakeholders. This involves securing engagement and sponsorship as well as collaborating with representatives in key functions of the business to identify senior managers and assess the status of their control environment 
  • Ultimately we can help develop and deliver an approach to maturing risk and control environments, that addresses any gaps or opportunities for enhancement and that can be embedded into business as usual ownership

Case Studies

Setting up an operational resilience programme office

We supported a UK building society to assess and improve their ongoing Operational Resilience programme

Enhancing conduct risks and controls

We identified and assessed conduct risks and controls for an insurance business to enable consistent delivery of fair outcomes to customers

Payments programme review and rescue

We helped a building society respond to its operational risks to improve the end to end reliability of their systems and processes

Driving regulatory transformation

We led the design and implementation of a project which co-ordinated multiple regulatory requirements

Creating a risk management framework

We developed and a framework to assess the risk profile of a strategic change portfolio

Delivering a process and controls framework

We enhanced the process and control environment whilst co-ordinating a number of process and control centred programmes with common dependencies