We help organisations to create, revisit and evolve their operating models to support the delivery of their strategic objectives

At a time when the pace of change has never been greater, it is essential that organisations understand and manage their operating model assets effectively, and can react with agility to internal and external drivers for change

Building the Case for Operating Model Development

Building the Case for Operating Model Development

We identify and agree the change drivers and operating model objectives, with alignment to your vision, strategy and purpose.

We help clients to:

  • Define and articulate change drivers, operating model objectives and design principles 
  • Consider market comparisons and innovations
  • Develop business cases including measurement approach
  • Gain stakeholder engagement and commitment
Current State Assessment

Current State Assessment

We review the current state operating model including impact assessment of expected changes and identifying opportunities for enhancement.

We work with clients to:

  • Capture information about the operating model components e.g.: proposition, capabilities, organisation design, third parties, processes, technology, data, governance
  • Reuse existing operating model content
  • Analyse the impacts of change
  • Create a baseline for change

Operating Model Development and Planning

Operating Model Development and Planning

We develop representations of a target operating model and changes required to achieve it.

We help clients to:

  • Define target operating models including gap and options development
  • Develop high level change requirements
  • Plan for design and implementation
  • Gain stakeholder engagement and commitment
Design and Implementation

Design and Implementation

We developing designs to change operating model components and adoption of the target operating model.

We work with clients to:

  • Build comprehensive designs and implementation plans
  • Identify and deliver business readiness requirements
  • Roll out of implementation plans
  • Delivery of transition activities and ongoing maintenance of the operating model 

Case Studies

Designing a new Target Operating Model and Transition Approach

Designing a new Target Operating Model and Transition Approach to enable a nearshore sales team

Target operating model design and delivery

We supported a global life insurance subsidiary to focus on key markets through a streamlined approach to organisational redesign

Retirement target operating model

We were asked by a client to support them in defining their future state retirement journey should look like, what capabilities are required to support it, and the changes required to put those capabilities in place

Post-merger integration

We designed and delivered a post merger target operating model for a UK challenger bank merging with a large African financial institution

Operating model and organisational design

We helped a client reduce complexity whilst improving profitability and scaling for the future

Corporate sales operating model review

We were asked by our client to review their corporate sales division to ensure an effective, customer focused, and regulatory compliant operating model

Designing a strategic change roadmap to reduce costs

We helped our client design a new operating model that will deliver on the cost savings they had committed to achieving, over a three year period.

Designing a target operating model and transition

A global investment manager asked for our support in setting up its new European Sales Support team