Meet the PEN team

Finding truly talented contractors, and delighting our clients by doing so, is what motivates me at PEN.

I’ve worked in both permanent and contract recruitment, predominantly to the UK Financial Services sector, for a number of years, and am pleased to have retained the business of numerous repeat clients. 

 I’ve been with PEN since the beginning, and I’m proud of having played a key role in the establishment of a robust and successful associate and contractor resourcing business. 

 The market, and its related technology and regulations, is constantly evolving, and I seek to stay abreast of this in order to exceed client expectations.

My personal mission is to help companies in the pharmaceutical industry understand what it means to be truly patient-centric, and to support them in their transformation to realise a vision of delivering sustainable healthcare.

I have a range of experience in consultancy within the pharma sector, from large operating model transformations to patient-focussed service design. 

Creating healthcare systems which are sustainable and can deliver lasting value to patients requires a broad shifter to newer ways of thinking and delivering value in health. 

With this in mind, I seek to deliver precise recommendations to clients across their full value chain and to provide new perspectives from the leading edge of the industry.

I am a people-oriented consultant who uses my breadth of experience across Operational Excellence, Lean/Six Sigma methodology, and target operating model optimisation to drive meaningful results for our clients.

I am an experienced consultant with a proven track record of delivery – specifically in the UK Banking sector. 

With experience in designing and deploying programmes focused on: process efficiency, target operating model optimisation, Agile best practice and IT security risk, I am happiest when working closely with my clients to generate positive results and drive sustainable change.

I am a specialist in improving the experience of people who are served by the Life Science sector, creating tangible returns for Life Science businesses as a result.

After having the role of the first dedicated Customer Experience Lead in the pharma industry, I have dedicated the last 10 years to driving change in pharma to help companies become more focused on their customers and patients. 

I am passionate about new, innovative business models that put the customer at the centre and designing the operational capabilities to support them.

As a specialist in Life Sciences, I fuse my scientific knowledge and consultancy experience to drive meaningful change for clients and their patients, cognisant of the evolving landscape.

I am a dedicated and personable management consultant who strives to achieve tangible change for clients across the Life Sciences industry with my collaborative and tailored approach. I have experience working with several top, global pharmaceutical companies and have helped them achieve their medical strategy.

I leverage my scientific knowledge, analytical skills and consultancy experience to understand the problem at hand and create meaningful and long-term solutions for organisations and their patients. I am passionate about improving patient centricity and value in the pharmaceutical industry.

I help my clients combine a customer-centric focus with scientific knowledge of the industry to bridge the gap between pharma companies and their patients.

I am passionate about the life science sector; I aim to help my clients better understand the needs of their patients and pull from the forefront of industry developments to develop innovative solutions for those patients.

It’s important to me to be collaborative, open and understanding, which allows me to get to the root of a problem and create meaningful, personalised solutions.

I am passionate about providing creative innovation support and problem solving to my clients within the Pharmaceutical Industry, so that they can continue their journey to becoming truly customer focussed.

My key capabilities lie within operational excellence and customer experience gained predominantly across Pharmaceutical, Financial Services and Retail industries, ranging from large scale transformations to specific solution design. 

My natural style is collaborative and focussed which allows me to break down obstacles and drive business change going beyond the cookie cutter approach to consulting. 

I believe that the next digital disruption in the Pharmaceutical Industry is fast approaching and I am delighted to support my clients on their journey. 

I partner with clients across the Investment & Wealth Management sectors to define, plan and execute delivery of strategic change, resulting in business growth, improved efficiency and better client outcomes.

With over 10 years’ experience working with a range of businesses across the Investment & Wealth Management sectors and having held roles both in Industry and as a Consultant, I have developed a deep understanding of these sectors. 

I enjoy calling on my experience to assist clients with both strategic thinking and the delivery of resulting change, ultimately enabling them to successfully tackle some of their most urgent challenges and achieve sustainable growth.

I am an experienced Programme Director / Consultant who has led major change programmes delivering significant benefits to both clients and their customers.

I have experience in delivering complex operational and IT change programmes across a wide range of sectors including Life Assurance, Pensions, Investment Management, Banking and Capital markets.

My current area of focus is on Data related programmes covering Data Strategy, Data Governance, Data Architecture and Data Migration. 

I believe that good data management and usage is fundamental to businesses that wish to succeed in a digital world.

My projects have included Data Strategy Implementation, MIFID II and PCI Compliance through to IT related projects such as Cloud Adoption, Data Architecture and Application and System builds. 

I have extensive in-house experience within asset management and fund operations, including building target operating models, executing strategy and improving business performance and efficiency.

I enjoy helping businesses operate efficiently, meet customers’ needs and navigate regulatory changes.

I help financial services firms build robust, efficient, and agile operations that better serve the changing demands of customers. I do this by working with business and operations stakeholders to understand their problems and involve them in solution design and execution.

I have deep experience in delivering target operating models, migrating operational infrastructure, building controls and oversight programmes to help investment firms succeed.

My aim is to help organisations to structure and deliver transformational change to maximise the value for the organisation and customer.

I have over 20 years’ experience in leading and delivering change in both a line and consulting role. 

I have worked across retail financial services and specialise in establishing and providing support to large scale change programmes, designing and implementing operating models, distribution and product strategies, transformation planning, operational risk and providing a flexible and pragmatic approach to delivering change.

As Office Manager my mission is to assist the PEN employees in all areas of business administration to ensure they are able to focus on supporting PEN's clients most effectively.

With over 15 years’ experience in the Office and Events Industry, I strive to keep up to date with the new and exciting spaces on offer around London.

Day to day I manage a fast-paced office and support the PEN team across a diverse range of administrative tasks, ensuring the business is equipped with all the tools necessary to meet the client deliverables at the highest standards.

I believe that high quality healthcare should be accessible for everybody and am passionate about developing strategies and practises that enable this.

Following post-graduate studies in Neuroscience I joined a management consulting firm in New Zealand and worked extensively for the country’s public health sector, most notably on the country’s COVID-19 response.

I am most proud of my work developing and implementing IT solutions used nationally by healthcare professionals to help test for viruses effectively and efficiently.

I enjoy working collaboratively with clients and colleagues alike to identify process inefficiencies and to build customer-centric solutions.

As an experienced data consultant, my main satisfaction is to assist and support our clients through their data change journey, data governance protocols, control framework implementation and end-to-end data architecture re-design.

I have built my career in a variety of roles and industries, including recent success as Lead Technical and Data Migration Specialist for a major data remediation programme for a Tier 1 bank in the U.K.

With more than 10 years as a Data SME, I have translated complex requirements into high-impact solutions aligned with people, processes, technology and data perspectives while optimising data modelling and reporting functions in heavily regulated arenas.

Some of my previous experience includes reporting optimisation and data quality via standardisation of tools and processes – supporting enhancements in big-picture planning and decision-making by operational heads and executives.

I support clients with performance improvement and large-scale change, helping them to enter new markets and make changes to their operations and distribution strategy.

I enjoy working closely with clients to help them solve complex problems and to shape and deliver change. 

I have worked with clients across multiple sectors, particularly the financial services industry. My experience is in shaping and leading complex change and operational excellence programmes. 

I am passionate about helping clients to become efficient and I have recently supported clients with organisational redesign programmes, including outsourcing, process optimisation and location strategy.

My goal is to make change simple for my clients by delivering effective and efficient solutions with a view to making their jobs more rewarding.

I have over 8 years’ experience of delivering change, predominantly in the financial services sector, which ranges from development of strategic operating models and prioritising change roadmaps to more focussed project and programme delivery. 

I get the best results when working closely with my clients to deliver their desired outcomes and strive to ensure that the benefits delivered continue once the work has completed.

I specialise in helping organisations to understand their customers and find ways to more fully and efficiently meet their needs.

I love helping organisations to improve their performance by putting customers at the centre of what they do.

I am a CCXP-qualified consultant and have skills in defining customer strategies, designing new propositions and experiences, transforming operations and measuring the impact of change.

I work in a range of sectors, from financial services to pharmaceuticals, and always enjoy tackling new challenges.

I have been lucky enough to spend the past 25 years helping some of the world’s most successful investment banks, asset managers and hedge funds.

I have advised and led a number of complex transactions, ranging from acquisitions, mergers and listings to break ups.

I have helped clients define and execute their strategy - where to compete, and how. And helped clients overcome complex challenges - restructuring their business, responding to regulatory issues or rescuing complex programmes.

Sometimes it’s really hard work. But the buzz from delighting a client when you get everything over the line makes it all worthwhile.

I help pharma reimagine its role in healthcare and customers and patients’ lives.

I’m passionate about helping pharma companies figure out how to better serve their patients and make the shift from volume to value.

I’ve supported top pharma companies with business and operating model design and I bring a blend of strategic story-telling and operational understanding to the table.

I work across the pharma value chain in strategic and operational projects in areas such as commercial strategy, patient experience, customer engagement, digital health, and outcomes and evidence. 

I have a long-standing interest in helping pharma companies to become more sustainable and create greater value for patients and healthcare providers.

I am an experienced management consultant with a track record of delivering complex transformation programmes for life sciences and market research clients.

My past projects have focused on change management, supply chain strategy and operational excellence, and I enjoy working closely and collaboratively with clients to understand their challenges and make change stick.

In client delivery, I pull from a range of practical experiences and methodologies to work in an agile and creative way, achieving sustainable impact at pace. 

I am a personable, passionate and committed career consultant with over 20 years’ experience helping organisations shape and deliver (and sometimes rescue) complex programmes that really make a difference.

I love helping our clients solve major business problems. This normally means leading a team to assess a strategic threat or opportunity, design the options for solving it and recommending the best answer alongside the most effective way to deliver it.

I often lead programmes through the delivery phase and take pride in taking a task to completion.

I work on programmes across all our industry sectors and enjoy bringing organisational, operational and systems changes together to deliver the complete solution.

I translate digital into personalised experiences for the Life Science sector. Bridging the gap between Commerical and Technology so that Pharma teams are inspired to reimagine their approach on ‘how’ to meet their customer’s needs with an engaged, data-driven, approach that improves business performance.

I bring strong Industry experience having worked at large complex multi-national organisations like GSK (5 years) and BMS (10 years +). My passion is the use of digital innovation to help deliver better experiences for healthcare starting with the patient. From leading Digital Transformation teams on design + delivery of integrated channels at a global level to leading commercialisation efforts for an integrated digital health therapeutic; my energy is driven by one thing. To make a difference that enables better health experiences for patients.

I am a results focused senior advisor to the asset and wealth management sectors specialising in complex change delivery and all aspects of third party supplier selection.

I have over 25 years of experience delivering complex operational changes for clients across the asset management and wealth management sectors.

Throughout my career I have aided clients develop and implement strategic decisions leading to successful business process outsourcing relationships and with technology providers across the Front, Middle and Back Office.

I have helped clients adapt their operating models to respond efficiently to the changes arising from corporate events, regulatory changes and the opportunities presented by new propositions and markets.

I am passionate about creating inclusive, nurturing environments where business leaders and managers value their people and enable them to achieve their full potential.

I am an experienced HR professional with a broad generalist background, adept at partnering with businesses and leading on the people strategy.

I’ve worked in HR roles in professional services and media sectors, most recently in a PE backed tax and accountancy business, overseeing rapid organic and acquisitive growth.

I understand the true value of having robust people engagement and talent development practices embedded with the business. I also have significant experience managing employee relations and delivering general HR best practice.

I am a management consultant with background in leading transformational projects, convinced that changes can leverage success when people and overall resources are trusted and empowered.

I have gained most of my knowledge working for the retail and transport sectors, in both upstream analysis and framing, and downstream operational set up and coordination. Combined with a strong concern toward people and professional well-being, I aim at making transitions positive and successful for all stakeholders. Working with PEN is a great opportunity to further support development in a way that enhance individuals and teams, resulting in upgraded and competitive organisations.

I help leading financial services companies seeking to transform their businesses by defining and delivering organisational change and operational excellence, ultimately benefiting their customers and people.

I have over 10 years of consulting experience working with a range of financial companies including banks, insurance firms and asset managers. 

Recent engagements have involved leading programmes to successfully deliver target operating model design and implementation, rolling-out risk control frameworks, mergers / integrations and outsourcing. 

Clients are experiencing unprecedented change and we have been able to demonstrate time and time again the value that we bring through our collaborative approach and hands-on experience of realising mission critical objectives. 

I am a people-focussed consultant driven to improve the lives of patients and healthcare professionals across the life sciences industry through a focus on value and a more human experience

I have a range of experience in consulting within the pharma industry, working for a number of the largest global pharmaceutical companies. I am passionate about designing better customer experiences and am driven to help pharma put the patient at the centre of what they do.

I have experience in innovation strategy and lean “test and learn” development, with a toolbox of human-centred design and agile methodologies, to rapidly prove the value of propositions that solve for real client challenges and unmet customer needs.

My passion is helping the Life Science industry move the needle towards a more customer first approach to engagement.

With 20+ years Life Science industry experience in both commercial and digital technology I have worked at global, regional and market level. I have design and implemented new marketing operating models, delivered a global to local consent management solution across all regions and led the transition to modular content for a key brand to drive personalized messages across multiple touchpoints.

I use agile methodology, design thinking to help identify the right solution and am a keen advocate on ensuring the voice of the customer is strongly represented in any new customer facing initiatives.

My personal mission is to help companies deliver against their customer charters and to support them in their journey to realising their potential.

I have cross sector experience and have worked on projects ranging from technology delivery to and operational efficiency improvements. 

I believe that in order fulfil its potential, a business needs a well-structured operating model, supported by enabling technology. 

To that effect, I seek to work with my clients to help them structure their business around their customer needs.

I am passionate about understanding the personal needs of customers and ensuring that businesses make the right decisions to benefit both their customers and employees.

I specialise in Customer Experience and Digital Transformation within the Retail and Hospitality sector. I am a recognised CCXP qualified advisor and apply practical approaches to make positive change within organisations.

My focus is to ensure that there is a consistent experience across all touchpoints and channels, including the UX of digital products. 

Through enabling the right culture and ways of working, I can help to identify the right process, technology and people improvements to deliver sustainable growth.

I am an experienced project manager and consultant with a mission to deliver meaningful change within the Wealth & Asset Management sector

I have been delivering successful programmes with leading institutions for 6+ years. Over that time, I have had experience in operating model design, operational outsourcing, process optimisation, digital transformation, regulatory compliance, go-to-market strategy, and M&A

I am a firm believer in working closely with my clients to understand their strategic vision, so that I can identify bespoke recommendations that will result in sustainable growth and an enhanced client offering

Above all, I like to keep things simple, communicate and deliver. 

I thrive on developing insights capabilities for the Life Sciences industry with a focus on patient and health care provider centricity.

I have over 20 years’ experience working in the pharmaceuticals industry and have built and led analytic teams to deliver impactful outcomes focussed recommendations. I am recognised for my core capabilities in data visualisation, open data and developing sustainable analytic capability.

My passion is connecting people, ideas and strategies with opportunities to enable transformational change and enhance outcomes.

I am a people-focused senior business advisor who helps clients define and deliver complex change within the Investment Management sector.

I have over 20 years experience in delivering complex change programmes across financial services, either as a consultant or as a Head of Change.

I specialise in transforming the operations of a business to meet specific client challenges, ranging from post-merger integration, building a scalable platform for growth, cost reduction or technology consolidation. I focus on building a compelling case for change and then delivering results.

I leverage my experience to deliver positive results for our clients; by truly understanding their most complex problems, breaking them down and proposing and delivering meaningful outcomes.

I am a strategy and analytics focused team player with a track record of driving impactful change across a range of functions within financial services institutions.

My industry experience includes transformation delivery and relationship management, at Universal and Investment banks, which has helped me develop a penchant for multifaceted problem solving, business analysis and change management whilst also enabling me to partner closely with clients to direct successful outcomes.

I am a Resourcing Assistant, passionate about making a positive impact, helping others achieve their career goals and building long lasting relationships.

I have two years of hands-on experience in recruitment within the dynamic fields of M&A and private equity, coupled with a strong foundation in financial administration gained in the banking sector. As a Resourcing Assistant, I recognize the critical role this position plays in sourcing talent and building positive relationships.  

I am a strategic business advisor who specialises in delivering operational and regulatory change within the Investment Management sector.

I have 20 years' experience in the global investment management market. 

I have deep expertise in delivering a wide variety of complex product, operational and regulatory change for asset managers, hedge funds, wealth managers and third-party administrators.

I manage large change projects and corporate transactions and have a track record of successful delivery in difficult environments.

After 12 years of consulting to the financial services and retail sectors, I have in-depth understanding of operational design and cost challenge scenarios facing businesses as they seek to stay relevant in highly competitive markets.

I manage programmes with a simple focus on delivery, putting client specifics and the path to completion over the standard PM toolkit that so often sees time wasted and materials unread.

With over 20 years of industry experience across the Sell and Buy side, I specialise in partnering with clients across the Wealth & Asset Management sector.

Having held roles in both Industry and as a Consultant, I have developed a deep understanding of Digital & Operational transformation, Front Office & Finance transformation and Compliance, Risk & Regulatory transformation.

At PEN I lead the delivery of our Private Markets proposition and have recently overseen the operating model design and implementation for a £5bn ESG Private Asset fund launch.

Experience... Analysis... Action. I am a highly experienced financial services consultant with a passion for doing the right thing, to the best quality, and doing it quickly.

I have over 30 years of experience as a consultant and consulting practice leader within the Financial Services industry. 

I specialise in the planning and implementation of large scale change within asset managers, insurance companies and banks with a particular focus on operations and mergers/divestments.

I am an experienced FS Programme Manager renowned for making complex situations simple, and delivering major transformation programmes in business, operations, and technology.

I enjoy taking complex scenarios and shaping simple, pragmatic solutions for clients. 

I have spent over 20 years delivering high-impact client solutions, including business transformation initiatives, the launch of complex financial products, and the integration of strategic platforms. 

I try to bring a pragmatic and straightforward approach to delivering strategic change, focusing on achieving client objectives through action rather than slides.

I work with Life Sciences organisations to design and deliver operations and service solutions that simplify complexity, drive value and enhance patient focus.

I have core skills in operational excellence and implementation, and I have helped pharma and medical device companies to successfully deliver transformational change, deploy new technologies, improve compliance levels and rethink their medical customer engagement models.

I am passionate about delivering success for clients and enjoy working collaboratively, giving hands-on support to shape direction, solve problems and establish tailored solutions that ultimately make a meaningful difference to patients.

I work with Life Science organisations to identify and reduce complexity, driving outcomes that tangibly benefit the customers they serve.

With a broad range of experience within the Life Science industry, I have worked with a number of global pharmaceutical companies across the value chain.

In previous roles I have helped clients with technology transformation and implementation, process optimisation and change management.

I’m passionate about helping remove complexity from the day to day, allowing organisations to spend more time on the work that brings value to their patients.

I am a result-driven consultant motivated to maximise efficiencies and actively engage with my clients to deliver solutions tailored to their needs and strategy.

I have substantial experience in advising some of the largest Asset Managers through operational change and process optimisation with a collaborative and practical approach.

My current focus is helping clients effectively define and apply their Data Strategy on an enterprise level, which empowers them to take ownership of their processes and technology.

I have further experience in automating large data delivery processes, minimising the impact of regulations and seamlessly integrating alternative data and ESG in the investment process to provide long-lasting results.

My personal mission is to aid pharmaceutical companies in innovating to deliver better value for patients and healthcare providers.

With my background in the Life Sciences, I thrive on helping companies solve challenges that meet real needs and improve patient and customer experiences.

Being people-oriented by nature, I enjoy working collaboratively with my clients to get to the root of the problem and deliver personalised solutions that generate greater value and deliver better care for patients.

I am a dedicated Consultant who is committed to helping clients in the Life Sciences sector to deliver meaningful, sustainable value to their customers and patients through employing a patient-centric approach.

I enjoy collaborating closely and transparently with clients to arrive at a precise and personalised solution to the problem at hand, while ensuring clients are well-informed along the way.

With my skill set and passion for solving problems innovatively, I seek to support clients in being at the forefront of critical industry insights, perspectives and solutions, so that they may truly meet the needs of their customers and patients. 

I am an experienced consultant who takes pride in engaging with clients to fundamentally understand their needs and aspirations, and most importantly build lasting, successful relationships.

Having consulted for 5 years I have experience with a range of clients, predominantly leading UK life insurers and most recently global banks. I have carried out a variety of technical and operational client facing roles. I am diligent and dedicated to providing detailed solutions to complex scenarios that clients face.

I enjoy a people centric approach, so that I can recommend suitable guidance to contribute towards sustainable, effective growth.

My role is to oil the wheels that keep PEN moving so that we can continue to grow successfully building on its ethos of teamwork, honesty and a focus on excellence.

As the financial controller of PEN my experience in owner managed businesses and new ventures enables PEN to be efficient, dynamic and prepared for the financial year ahead. 

I work as part of the executive team to facilitate the plans and ideas of the consulting team and explore innovative and exciting ventures to ensure our continued growth and development.

I’m passionate about helping clients in the wealth & asset management space solve complex problems and deliver meaningful outcomes for their organisation.

I have a range of experience both as a consultant and in industry including transformation delivery and investment portfolio operations, through which I have developed a multi-faceted understanding of the financial services and investment management landscapes.

I believe that in order for our clients to fulfil their commercial aspirations, their businesses require well-structured operating models supported by enabling technology. 

I am passionate about people; that’s why I thrive in my position as Resourcing Manager which involves associate recruitment and engagement.

I have worked within a recruitment environment for over 15 years in many different industries from Education, to Real Estate and now the world of Financial Services Consulting. 

They all have one thing in common; the success of the business is built from the people they employ and interact with; hence why my role is a critical one which impacts and enhances the growth and stability of the business.

I’m passionate about delivering innovative technology solutions and as an experienced industry and delivery professional, I’ve helped a wide range of clients in Financial Services transform their business through adoption of new technology.

I’ve got over 10 years of experience predominantly in the Wealth Management sector delivering everything from large scale platform implementations, regulatory and strategic business change, to more recently, data automation software.

I lead by example and prefer a hands-on approach. I work closely with clients and third parties on all initiatives and firmly believe that success is achieved through collaboration between all stakeholders and ‘we all in it together’ attitude. 

My passion is working with people to build data and insight-driven plans to maximize the chance of successful outcomes.

I am an insight driven commercial leader and 20 years of experience in leading strategy and analytics. In my career, I have created and led teams in multi-country and global settings, creating thought provoking, challenging insights and driven large scale change and transformation programs. Life Sciences increasingly needs to challenge the status quo and find new ways of serving customers and patients; I love helping identify opportunities and blind spots to enhance decision-making and outcomes.

I have a passion for solving complex problems and finding solutions that create positive, sustainable change for our clients.

I am an innovative, data-driven consultant with experience in managing Digital Transformation projects across Financial Services, most recently at a Tier 1 bank. With a background in M&A, I am detail oriented with the ability to ‘zoom out’, ensuring strategic objectives are not lost during the delivery phase.

I enjoy working shoulder-to-shoulder with our clients, building trust through consistent, high-quality output.

I specialise in improving operational effectiveness and patient / employee experience, to create tangible benefits for Life Science organisations and the people they serve.

I have over 20 years’ experience in leading and delivering change in both senior leadership and consulting roles. The types of programmes I’ve led include organisational transformation, operating model and service redesign, international scaling, customer experience strategy, patient / employee experience and digital CX. I thrive on helping organisations solve business challenges, working in a collaborative and pragmatic way that ensures the desired benefits are realised and a great client experience delivered.

I am a seasoned advisor and practical deliverer, with a long track record of helping clients find pragmatic solutions to complex challenges and opportunities.

Over 30 years of experience, helping clients successfully start new ventures or improve existing global businesses and operations, has taught me: how best to avoid inefficiency, and deliver over and above expectations. 

 I apply an entrepreneurial flair coupled with a passion for delivery to everything I do: whether as the architect of several leading and long-lasting 3rd partnerships, or ensuring timely delivery of numerous complex programmes.

I am a true advocate for open and honest working relationships, and passionate about keeping positive customer outcomes at the forefront of any innovation or implementation I carry out for clients.

I’m a highly focused and curious individual, known for always finding a way to drive things forward.

I have 5 years’ experience in the Insurance sector, ranging from customer/user experience, digital transformation, UX/UI design, process improvement/automation and agile project delivery. From innovating when shaping offerings, to delivering when reaching client deadlines, I’m confident across the full project lifecycle.

I work best ‘in the trenches’ with the client, learning their business and culture, and working as one successful team.

Over the last 10 years I’ve helped some of the world’s most successful companies grow, change and become more efficient.

I have supported clients from multiple sectors and industries, with a particular focus on insurance, banking and investment management. 

My core expertise is operational change management – from defining and delivering new operating models to mobilising and delivering large-scale change programmes. 

I enjoy working with clients to solve their most pressing issues by providing innovative and practical support.

I am a people-orientated consultant with experience in operating model design, change delivery and business transformation who enjoys working closely with clients to deliver outcome-focused solutions.

I have a range of experience across both the pharmaceutical and financial services industries, where I have focused primarily on operating model design, change delivery and large-scale business transformation. 

I have taken a particular interest in understanding how technology is disrupting markets and changing the competitive landscapes in which businesses operate. 

Through this I have developed a strong ability to think critically in a digital context presenting clients with well-rounded, strategic and impact-oriented solutions.

I love solving problems with clients and building solutions that best meet the needs of them and their customers. Seeing wider and meaningful impacts of this is what drives me.

I am a consultant specialising in Life Sciences with a range of experience working in analytics for both private healthcare companies and public service organisations. This work ranges from analysis of inequalities within healthcare to health economic modelling. I have a strong background working with data, drawing insights from it through different analytical techniques and visualising it for different audiences. I enjoy working closely with clients to work through problems and drive meaningful change to benefit their customers and patients.

I enjoy helping organisations to formulate their strategies and plans for becoming customer centric and then working with them to turning the intent into operational reality.

I specialise in customer experience management, working with organisations who want to improve the experiences customers have in dealing with them.

My work ranges from forming CX strategies, through to customer journey design, measurement and implementing customer centric continuous improvement framework.

As a CCXP-qualified practitioner, I have deep experience of helping to develop more customer centric cultures which permeate all levels of the organisation so that everyone places the customer at the heart of what they do.

I’m passionate about working with clients to solve complex problems and deliver successful outcomes.

I am an experienced consultant focused on business transformation across multiple sectors. Experience in strategic, operational and system transformation change programmes. I enjoy operating in ambiguity to help clients bring clarity and control to complex situations. I am committed to protecting the client’s interests to improve customer experience, whilst ensuring transformation is delivered to time, cost and quality whilst minimising impact on operational capability.

My mission is to deliver long lasting positive impact for clients, with minimum fuss.

I’m an experienced project manager and consultant, having spent over 10 years’ delivering transformational and complex change within the Banking sector, through consulting and industry roles. I’ve worked on several large-scale customer and platform migrations.

I enjoy working closely and collaboratively with my clients and happiest when breaking down complex problems in to simple well thought out solutions.

I like to solve difficult business problems; usually that’s in the context of large and/or complex organisational change programmes. Keep it simple, talk straight and “get things done”.

My mantra is to “get things done” at all stages of the change lifecycle – sort the strategy, clarify solution, architect the change, stand up the structures, implement governance & controls, lead, inspire, monitor and re-work where necessary. 

Alongside, it is important to ask the difficult questions and get them answered. 

Afterwards, celebrate with all the people who helped make it happen! It’s a simple philosophy, but after 30+ years, all I can say is that it seems to work…

I am an experienced business advisor to the UK Banking sector who specialises in shaping and delivering large and complicated change, primarily in banking.

Helping people and doing a great job is what motivates me. I'm a straight-forward advisor with over 20 years-experience in consulting and Financial Services. 

I also have an extensive track record in Customer Experience, operating model design, distribution, and operations. 

I am dedicated to getting the best result for our clients, prioritising authenticity and doing the right thing while doing so.

I help Pharma companies to understand new techniques and technology and utilize them to bring better medicines through development and to patients

My experience in life sciences ranges from digital transformations within the R&D space, through to commercial and technology strategy. I see the future of the industry lying in maximizing the digital tools available to identify the best medicines to develop and bringing these to patients faster. By understanding how the pharma and healthcare ecosystems work together and ensuring that we remove barriers, we will make the most of the opportunities to transform patients lives, from identification to treatment.

As an experienced consultant and industry practitioner, I help clients achieve their strategic vision and deliver transformative change in the financial services sector.

Having spent over 10 years’ in industry prior to becoming a consultant, I have a deep and multi-faceted understanding of investment management and financial services. 

This experience ranges through the entire lifecycle from business strategy and proposition growth, to sale of assets.

I gain enormous satisfaction working alongside clients to lead true transformative change - from strategic vision to refined details of execution. 

The approach I take is pragmatic and results-oriented, working with teams on the ground to drive progress in a collaborative and engaging way.