Finding truly talented contractors, and delighting our clients by doing so, is what motivates me at PEN.
I’ve worked in both permanent and contract recruitment, predominantly to the UK Financial Services sector, for a number of years, and am pleased to have retained the business of numerous repeat clients.
I’ve been with PEN since the beginning, and I’m proud of having played a key role in the establishment of a robust and successful associate and contractor resourcing business.
The market, and its related technology and regulations, is constantly evolving, and I seek to stay abreast of this in order to exceed client expectations.
I am a people-oriented consultant who uses my breadth of experience across Operational Excellence, Lean/Six Sigma methodology, and target operating model optimisation to drive meaningful results for our clients.
I am an experienced consultant with a proven track record of delivery – specifically in the UK Banking sector.
With experience in designing and deploying programmes focused on: process efficiency, target operating model optimisation, Agile best practice and IT security risk, I am happiest when working closely with my clients to generate positive results and drive sustainable change.
I help clients understand and unblock issues they are facing in organisational change or business growth through entering new markets or launching new products.
I enjoy engaging with clients on broader strategic level questions just as much as the actual delivery of those strategic objectives for our clients.
I have worked in the Financial Services sector on some of the largest structural reform programmes helping clients fundamentally alter their businesses as a result of regulatory changes, mergers and divestments.
Similarly, I have worked with some of the biggest banks to launch new product propositions, which has been one of the most rewarding experiences.
I am a specialist in improving the experience of people who are served by the Life Science sector, creating tangible returns for Life Science businesses as a result.
After having the role of the first dedicated Customer Experience Lead in the pharma industry, I have dedicated the last 10 years to driving change in pharma to help companies become more focused on their customers and patients.
I am passionate about new, innovative business models that put the customer at the centre and designing the operational capabilities to support them.
My motivation is helping our clients put their customers at the heart of their business decisions to fix issues, deliver growth and positive change.
I work with organisations to develop and deliver customer experience transformation to differentiate themselves in an ever growing and competitive marketplace.
Using my blend of expertise in customer experience and change delivery I enjoy working through the end-to-end process of shaping a customer strategy, operationalising it into a reality and then managing the change into the business.
My greatest satisfaction comes from seeing the culture evolve to one where all employees understand and are passionate about the role they play in delivering the desired experience to their customers.
I am dedicated to helping expedite the Pharma industry’s journey to customer-centricity, ensuring that doctors and patients get the right service at the right time in the right environment.
I have experience working within the pharma industry and have consulted for many of the largest global pharmaceutical companies. I have primarily focused on Sales and Marketing, developing expertise in Brand Planning, Customer Relationship Management, Customer Experience Design and Field Force Excellence.
In my role as a functional consultant, I incorporate new methodologies such as Design Thinking and Agile into my day to day work with clients, resulting in outcomes that positively impact their business and solve the real issues.
I am passionate about providing creative innovation support and problem solving to my clients within the Pharmaceutical Industry, so that they can continue their journey to becoming truly customer focussed.
My key capabilities lie within operational excellence and customer experience gained predominantly across Pharmaceutical, Financial Services and Retail industries, ranging from large scale transformations to specific solution design.
My natural style is collaborative and focussed which allows me to break down obstacles and drive business change going beyond the cookie cutter approach to consulting.
I believe that the next digital disruption in the Pharmaceutical Industry is fast approaching and I am delighted to support my clients on their journey.
I partner with clients across the Investment & Wealth Management sectors to define, plan and execute delivery of strategic change, resulting in business growth, improved efficiency and better client outcomes.
With over 10 years’ experience working with a range of businesses across the Investment & Wealth Management sectors and having held roles both in Industry and as a Consultant, I have developed a deep understanding of these sectors.
I enjoy calling on my experience to assist clients with both strategic thinking and the delivery of resulting change, ultimately enabling them to successfully tackle some of their most urgent challenges and achieve sustainable growth.
My aim is to help organisations to structure and deliver transformational change to maximise the value for the organisation and customer.
I have over 20 years’ experience in leading and delivering change in both a line and consulting role.
I have worked across retail financial services and specialise in establishing and providing support to large scale change programmes, designing and implementing operating models, distribution and product strategies, transformation planning, operational risk and providing a flexible and pragmatic approach to delivering change.
A committed, passionate, and personable trusted advisor - I enjoy nothing more than building high performing teams that stand shoulder-to-shoulder with our clients, supporting them to navigate their most pressing business and technology challenges.
I have over a decade of experience working for global consulting and advisory businesses. Throughout my career I’ve had the privilege of working with some of the most successful financial services and insurance (London Market & GI) companies across the UK, US, and Europe. My skillset sits firmly at the intersect of business and technology strategy - this coupled with my experience in delivery and execution, has seen me lead and shape numerous successful client engagements in a number of highly complex and political working environments.
I enjoy supporting the personal and professional development of my teams, client and colleague alike. I’m a firm believer that a happy and supported team is the bedrock of any successful engagement.
As Office Manager my mission is to assist the PEN employees in all areas of business administration to ensure they are able to focus on supporting PEN's clients most effectively.
With over 10 years’ experience in the Office and Events Industry, I strive to keep up to date with the new and exciting spaces on offer around London.
Day to day I manage a fast-paced office and support the PEN team across a diverse range of administrative tasks and ensuring the business is equipped with all the tools necessary to meet the client deliverables at the highest standards.
I support clients with performance improvement and large-scale change, helping them to enter new markets and make changes to their operations and distribution strategy.
I enjoy working closely with clients to help them solve complex problems and to shape and deliver change.
I have worked with clients across multiple sectors, particularly the financial services industry. My experience is in shaping and leading complex change and operational excellence programmes.
I am passionate about helping clients to become efficient and I have recently supported clients with organisational redesign programmes, including outsourcing, process optimisation and location strategy.
My goal is to make change simple for my clients by delivering effective and efficient solutions with a view to making their jobs more rewarding.
I have over 8 years’ experience of delivering change, predominantly in the financial services sector, which ranges from development of strategic operating models and prioritising change roadmaps to more focussed project and programme delivery.
I get the best results when working closely with my clients to deliver their desired outcomes and strive to ensure that the benefits delivered continue once the work has completed.
I have been lucky enough to spend the past 25 years helping some of the world’s most successful investment banks, asset managers and hedge funds.
I have advised and led a number of complex transactions, ranging from acquisitions, mergers and listings to break ups.
I have helped clients define and execute their strategy - where to compete, and how. And helped clients overcome complex challenges - restructuring their business, responding to regulatory issues or rescuing complex programmes.
Sometimes it’s really hard work. But the buzz from delighting a client when you get everything over the line makes it all worthwhile.
I am a personable, passionate and committed career consultant with over 20 years’ experience helping organisations shape and deliver (and sometimes rescue) complex programmes that really make a difference.
I love helping our clients solve major business problems. This normally means leading a team to assess a strategic threat or opportunity, design the options for solving it and recommending the best answer alongside the most effective way to deliver it.
I often lead programmes through the delivery phase and take pride in taking a task to completion.
I work on programmes across all our industry sectors and enjoy bringing organisational, operational and systems changes together to deliver the complete solution.
I am a results focused senior advisor to the asset and wealth management sectors specialising in complex change delivery and all aspects of third party supplier selection.
I have over 25 years of experience delivering complex operational changes for clients across the asset management and wealth management sectors.
Throughout my career I have aided clients develop and implement strategic decisions leading to successful business process outsourcing relationships and with technology providers across the Front, Middle and Back Office.
I have helped clients adapt their operating models to respond efficiently to the changes arising from corporate events, regulatory changes and the opportunities presented by new propositions and markets.
I help leading financial services companies seeking to transform their businesses by defining and delivering organisational change and operational excellence, ultimately benefiting their customers and people.
I have over 10 years of consulting experience working with a range of financial companies including banks, insurance firms and asset managers.
Recent engagements have involved leading programmes to successfully deliver target operating model design and implementation, rolling-out risk control frameworks, mergers / integrations and outsourcing.
Clients are experiencing unprecedented change and we have been able to demonstrate time and time again the value that we bring through our collaborative approach and hands-on experience of realising mission critical objectives.
I strongly believe in diversity and collaboration and I am passionate about delivering business value through innovation and transformations.
Since more than 20 years, I have been driving global operating model and business transformation initiatives in life sciences and other companies to improve business performance.
My professional passion and research are transforming and simplifying quality and compliance approaches to become more agile and serve as a catalyst to improve business performance while maintaining compliance.
I am passionate about understanding the personal needs of customers and ensuring that businesses make the right decisions to benefit both their customers and employees.
I specialise in Customer Experience and Digital Transformation within the Retail and Hospitality sector. I am a recognised CCXP qualified advisor and apply practical approaches to make positive change within organisations.
My focus is to ensure that there is a consistent experience across all touchpoints and channels, including the UX of digital products.
Through enabling the right culture and ways of working, I can help to identify the right process, technology and people improvements to deliver sustainable growth.
I enjoy working closely together with clients to plan and deliver long-lasting transformational change, while maintaining a strong customer-centric focus.
I am passionate about supporting pharma companies plan and deliver innovative tailored solutions which resonate with customers and pave the way to richer partnerships.
I have a proven track record of delivery, with a strong operational and strategic focus across the pharma value chain, with projects in areas including R&D, commercial strategy, compliance, patient experience, and ‘beyond the pill’ services and solutions.
I bring a scientifically rigorous approach to my projects and an ability to support and manage fast moving, agile, and complex projects.
I manage large change projects and corporate transactions and have a track record of successful delivery in difficult environments.
After 12 years of consulting to the financial services and retail sectors, I have in-depth understanding of operational design and cost challenge scenarios facing businesses as they seek to stay relevant in highly competitive markets.
I manage programmes with a simple focus on delivery, putting client specifics and the path to completion over the standard PM toolkit that so often sees time wasted and materials unread.
I have spent most of my professional life helping organisations look inward at themselves and outward at their markets to define and deliver long lasting business change.
I use an unusual blend of technical financial services knowledge, mostly built up in the insurance and wealth management sectors, paired with a pragmatic, and experience-based approach to deliver outstanding results for my clients.
I work with Boards and senior Executive teams as a strategic adviser; reviewing, critiquing and adding value to strategic thinking and then structuring, managing and accelerating programmes of strategic change.
I am an innovative, results-orientated, customer-focused programme manager who delivers value-add transformation change initiatives – enabling my clients to reach their strategic management goals.
I have over 16 years experience in Financial Services working in the UK, Canada and Australia with many leading Asset / Wealth Managers, Insurers and Retail banks.
Effectively leading and delivering programmes involving IT & business transformation, integration, re-platform, operating model effectiveness, process optimisation, digital and regulatory implementation initiatives – to exact client specification from initiation to completion.
I am passionate about people; that’s why I thrive in my position as Resourcing Manager which involves associate recruitment and engagement.
I have worked within a recruitment environment for over 15 years in many different industries from Education, to Real Estate and now the world of Financial Services Consulting.
They all have one thing in common; the success of the business is built from the people they employ and interact with; hence why my role is a critical one which impacts and enhances the growth and stability of the business.
I am a seasoned advisor and practical deliverer, with a long track record of helping clients find pragmatic solutions to complex challenges and opportunities.
Over 30 years of experience, helping clients successfully start new ventures or improve existing global businesses and operations, has taught me: how best to avoid inefficiency, and deliver over and above expectations.
I apply an entrepreneurial flair coupled with a passion for delivery to everything I do: whether as the architect of several leading and long-lasting 3rd partnerships, or ensuring timely delivery of numerous complex programmes.
I am a people-orientated consultant with experience in operating model design, change delivery and business transformation who enjoys working closely with clients to deliver outcome-focused solutions.
I have a range of experience across both the pharmaceutical and financial services industries, where I have focused primarily on operating model design, change delivery and large-scale business transformation.
I have taken a particular interest in understanding how technology is disrupting markets and changing the competitive landscapes in which businesses operate.
Through this I have developed a strong ability to think critically in a digital context presenting clients with well-rounded, strategic and impact-oriented solutions.
I enjoy helping organisations to formulate their strategies and plans for becoming customer centric and then working with them to turning the intent into operational reality.
I specialise in customer experience management, working with organisations who want to improve the experiences customers have in dealing with them.
My work ranges from forming CX strategies, through to customer journey design, measurement and implementing customer centric continuous improvement framework.
As a CCXP-qualified practitioner, I have deep experience of helping to develop more customer centric cultures which permeate all levels of the organisation so that everyone places the customer at the heart of what they do.
I like to solve difficult business problems; usually that’s in the context of large and/or complex organisational change programmes. Keep it simple, talk straight and “get things done”.
My mantra is to “get things done” at all stages of the change lifecycle – sort the strategy, clarify solution, architect the change, stand up the structures, implement governance & controls, lead, inspire, monitor and re-work where necessary.
Alongside, it is important to ask the difficult questions and get them answered.
Afterwards, celebrate with all the people who helped make it happen! It’s a simple philosophy, but after 30+ years, all I can say is that it seems to work…
I’m an experienced project manager and consultant specialising in major organisational change. I believe in maximum impact, with minimum fuss and my focus is always to do the right thing for my clients.
I’ve been delivering successful projects in major financial services firms for 10 years.
From delivering large-scale transformation programmes in the Investment Management industry, to smaller pieces of strategic analysis in Capital Markets, I specialise in organisational change, operating model design, vendor selection and recovery of ‘at-risk’ projects.